Senior Operations ADBA Engineer (VOIS)

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking an experienced Senior Database Operations Engineer to provide second-line database administration support for enterprise service platforms, helping maintain high levels of service availability, database performance and operational quality. The role combines hands-on Oracle and Microsoft SQL Server administration with performance optimisation, incident and problem management, disaster recovery, automation and technical support for service upgrades. It also involves coaching team members, maintaining operational knowledge and supporting effective service governance. ## What you’ll do * Implement, administer and maintain Oracle and Microsoft SQL Server databases and performance-monitoring solutions. * Carry out performance tuning and optimisation across SQL Server and Oracle environments. * Maintain database security, policies, auditing, data integrity and availability. * Implement and maintain disaster recovery strategies and database maintenance activities. * Automate database administration activities and create proactive monitoring and alerting capabilities. * Handle escalated database incidents and technical issues from operations and project teams within agreed SLAs. * Support database activities associated with service upgrades, including SQL Server version and service-pack upgrades. * Carry out capacity planning across SQL Server and Oracle environments and maintain accurate database server information. * Test changes within pre-production before implementation and help ensure the pre-production environment remains aligned with production. * Manage database-related operational crises and support successful change implementation while minimising impact on customers. * Produce clear daily, weekly and monthly operational reports and documentation. * Support incident, problem and change management, including communication and escalation processes. * Coach colleagues, facilitate knowledge transfer for new team members and maintain the service knowledge base. * Support team planning activities, including training and development, on-call arrangements, shifts and leave planning ## Who you are * You hold a Bachelor's degree in Computer Science, Engineering or a related discipline. * You bring 3–6 years of experience in IT support, system administration and/or operations. * You have solid knowledge of database concepts and practical experience with Oracle 11g or 12c and Microsoft SQL Server. * You have administration experience across Linux and Windows operating systems. * You have hands-on experience with database performance tuning and optimisation, including native monitoring and troubleshooting tools. * You have strong troubleshooting, problem-solving and analytical capabilities and can manage multiple priorities in an operational environment. * You can communicate effectively in written and spoken English and produce clear technical and business-facing documentation. * Experience with PowerShell, Linux shell scripting, Oracle PL/SQL, Exadata, Business Intelligence and ETL would be valuable. * Experience administering databases in cloud environments such as AWS, working with other relational database management systems or NoSQL * technologies, or having a development background would be advantageous. * ITIL Foundation, Oracle and operating-system certifications are advantageous rather than essential. ## Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. ## What's in it for you This role provides exposure to enterprise-scale database operations across Oracle and Microsoft SQL Server environments, with opportunities to contribute to high-availability services, disaster recovery, service improvements, automation and complex operational troubleshooting. You will also have opportunities to share knowledge and support the development of colleagues while working across operational and project teams. ## What skills you will learn The responsibilities provide opportunities to deepen your expertise in database performance optimisation, automation, disaster recovery, capacity planning and operational governance. You can also develop broader capabilities across service management, technical escalation, pre-production change validation, knowledge transfer and enterprise database lifecycle management. ## VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. ## Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. ## Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA ## Follow us on social media * LinkedIn: https://www.linkedin.com/company/vois/ * Facebook: https://www.facebook.com/voisglobal * Instagram: https://www.instagram.com/voisglobal/ * You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2