VodafoneThree - Fixed Performance Specialist

## Location: London OR Newbury + Hybrid Salary: Excellent basic salary plus bonus and Vodafone benefits Working Hours: Full time 37.5 hours per week – Monday to Friday Hybrid We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team. ## Who We Are We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. Join our UK Networks team, where we’re continually building and enhancing our network, connecting millions of people and businesses across the country. Be part of the team that makes it all happen – simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers. ## What you’ll do This role supports the delivery of fixed broadband performance insights and reporting within the Network Quality CX and Insight team. It contributes to weekly performance tracking, analytics tasks, and supports the Fixed Performance Lead role in driving improvements across the fixed network contributing to a better customer experience and operational efficiency. * Perform regular reporting and trend analysis of Fixed KPIs. * Track and report on the progress of quality improvement initiatives. * Support the Fixed Performance Lead role with data analysis and insight generation. * Proactively identify new sources of customer insight and feedback. * Maintain and evolve weekly fixed performance reporting tools and dashboards. * Collaborate with internal teams to ensure data accuracy and relevance. * Contribute to automation and transformation initiatives within the analytics function. * Support ad-hoc analysis requests and deep dives into customer experience metrics. * Maintain high standards of data quality and integrity across all reporting outputs ## Who you are * Experience in a data analytics, performance reporting or business intelligence role, preferably within telecoms or a similarly data-rich environment. * High-level understanding of fixed broadband services and related customer experience, with some understanding of relevant performance measures and KPIs. * Strong analytical skills, with the ability to identify trends, anomalies, correlations and actionable insights from complex datasets. * Strong proficiency in Excel, data visualisation tools such as Power BI or Tableau; SQL or other data-querying skills desirable * Experience in producing KPI reports, dashboards and recurring performance reporting. * Strong focus on data quality, validation and accuracy, with the ability to identify and resolve inconsistencies * Ability to undertake ad-hoc analysis and structured deep dives, translating data into clear observations and insights. * Experience of, or aptitude for, automation and continuous improvement, with a focus on making reporting and analytical processes more efficient e.g using programming skills (Python etc) Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. ## What we offer We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies. Need to Know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-us/) for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you. ## #VodafoneThree #LI-Hybrid