Implementation Manager

We may be, if you are looking for: 

• a company where the work you do every day makes a measurable difference–a difference for our customers, our growth trajectory and your career; 
• a company whose mission is to transform lives by empowering life sciences companies to bring their vital drugs, vaccines, medical devices and diagnostic solutions to market faster;
• A culture built on putting the customer first, thinking boldly and acting swiftly, simplifying complexity, supporting each other as a team, and grounded in Midwestern values of respect, trust, transparency and humility.

• 2-4 years of experience in professional service projects or process consulting engagements, ideally in consulting, SaaS implementation, business analysis, or product management.
• Familiarity with business process optimization, workflow, and enterprise content management concepts.
• Strong attention to detail, organization skills, and proficiency in project management.
• Proven ability to effectively prioritize work with strong follow-through on task completion.
• Direct client engagement experience with a track record of delivering high customer satisfaction.
• Ability to run and direct large meetings, juggling multiple stakeholders with competing interests and priorities.
• Strong written and verbal communication skills.
• Knowledge of the promotional content approval process or experience in regulated industries (preferred).
• Experience with data cleaning, import, and migration (preferred); intermediate to advanced Excel skills are a bonus.
• Experience with tools such as JIRA, SharePoint, Zendesk, HubSpot, and GUIDEcx (preferred).

• Manage all phases of product implementations, including:
• • Project planning
  • Requirements capture
  • Testing and delivery
  • Client communication
  • Launch support
  • Data migration and integration support and coordination
• Understand complex business requirements and translate customer needs into configuration solutions while enforcing best practices.
• Act as a trusted advisor with comprehensive product knowledge, aiming to understand client goals and pain points while advising on optimal product configurations.
• Define and adhere to project schedules, managing competing priorities and mitigating risks.
• Adhere to established internal processes and methodologies to consistently and efficiently onboard customers to Vodori
• Proactively identify any potential blockers or gaps in customer implementations and escalate appropriately