Senior Product Manager - Vonage Cloud Runtime

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

Vonage Cloud Runtime (VCR) is a serverless developer platform that lets enterprise customers, internal solution teams, and strategic partners build and deploy communication applications — without managing infrastructure. Think of it as the engine behind Vonage's ability to deliver managed solutions at scale: it powers Connectors (Salesforce, HubSpot, MoEngage, Okta), enables CSP partnerships (Deutsche Telekom, Optus), and supports enterprise customers across retail, healthcare, BFSI, and telco.

VCR has validated product-market fit and is now at a critical inflection point - transitioning from Beta to General Availability, and a strategic roadmap toward an AI enablement layer. This is a rare opportunity to own a platform product end-to-end: from closing GA readiness gaps and redesigning the pricing model, to defining how AI-powered communication workflows get built on top of Vonage infrastructure.

You'll be the dedicated PM for Cloud Runtime — the primary product voice across engineering, sales, and customers — joining a team of 3 PMs (growing to 5) with direct access to leadership and real ownership from day one. sales, and customers.

• →Product strategy & roadmap - Own the Cloud Runtime roadmap end-to-end, aligned to 2026 OKRs; drive GA readiness, platform maturity, and adoption growth
• →AI enablement direction - Define the roadmap for an AI enablement layer on top of VCR, supporting AI-powered workflows, intelligent communication solutions, and orchestration use cases
• →Pricing evolution - Lead the transition from fixed-tier subscriptions to usage-based/serverless pricing aligned to cloud market standards; own cost modelling, usage attribution, and billing integration
• →Technical depth with engineering - Work closely with the Cloud Runtime engineering team to define technical requirements, understand architectural constraints (Kubernetes, AWS, runtime management), and maintain delivery momentum
• →Customer & partner enablement - Engage directly with enterprise customers, CSP partners, and internal solution teams to validate product direction and improve developer onboarding
• →Commercial & lifecycle management - Own gate reviews, PRDs, business case development, security/privacy sign-off, and OKR/KPI reporting
• →Competitive intelligence - Conduct market analysis across CPaaS and cloud-native serverless platforms (Twilio Functions, AWS Lambda, Cloudflare Workers) to identify gaps and positioning levers

• 5+ years of product management experience in infrastructure, developer platforms, or API products
• Strong understanding of serverless computing and cloud platforms - direct experience with AWS Lambda, Twilio Functions, or similar is a strong advantage
• Proven ability to work deeply with engineering teams, not just at feature level - comfortable discussing architectural tradeoffs, scalability, and runtime constraints
• Experience driving developer adoption, activation, or platform onboarding improvements
• Familiarity with APIs, webhooks, and integration patterns

• CPaaS or communications API background (voice, messaging, WhatsApp, SMS)
• Experience with usage-based or consumption pricing models
• Marketplace or partner ecosystem experience
• Engineering or solution architecture background
• Experience with Jira, SQL/Kibana, Confluence

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.