Enterprise Coordination Supervisor

VSC Fire & Security in Cabot, Arkansas is seeking candidates for the position of Enterprise Coordination Supervisor

• Three to five (3-5) years of industry related work experience.
• Manage customer relations using excellent communication and sales skills for internal and external customers. 
• Leveraging outstanding analytical and planning skills combined with strong leadership skills.
• Knowledge and aptitude for conflict resolution, organizational skills, analytical skills, scheduling, building code requirements, and building relationships.
• Specializing in customer service and relationship sales coupled with management of a national support staff with a focus on increasing productivity.
• Ability to follow written and verbal instructions.
• Exceptional attention to detail and communication skills.
• Eagerness for professional development and growth.
• Ability to pass various background checks.
• Reliable transportation, valid State Driver's License with acceptable driving record for use of company vehicle.
• Desirable (but not required!):
  • Associate or bachelor's degree in business or related field.
  • Industry related managment experience

• →Act as the primary point of contact for Enterprise customers, adeptly managing relations through exemplary communication and sales skills. Demonstrate expertise to earn trust of internal and external stakeholders.
• →Oversee and cultivate seamless service delivery for Enterprise customers, ensuring consistent satisfaction and retention.
• →Specialize in customer service and relationship sales, guiding a national support staff for enhanced productivity.
• →Apply exceptional analytical, planning, and leadership skills to foster a supportive team environment, aligning with Division objectives.
• →Utilize effective communication and relationship management to engage stakeholders across organizational levels.
• →Maintain current and accurate order status, minimizing backlogs for service and ITM orders.
• →Strategically address Cancelled Service Requests, transitioning them into viable billable opportunities for growth.
• →Build trust within Divisions to enhance order efficiency and scheduling.
• →Forge partnerships with sub-contractors to expand service coverage.
• →Ensure client satisfaction by addressing inquiries, resolving issues, and enhancing the service experience.
• →Collaborate with stakeholders, both internal and external, to maintain effective communication channels.
• →Cultivate sub-contractor relationships and collaborate with procurement for timely materials.
• →Continuously optimize service experience, identifying areas for improvement and implementing enhancements.
• →Stay updated on industry trends, contribute insights, and enhance skills through training and development.
• →Maintain accurate documentation and prepare reports for senior management.
• →Identify business opportunities, target markets, and potential expansion areas.
• →Promote health, safety, and environmental regulations for secure service operations.
• →Stay informed about technological advancements to enhance service efficiency and customer experience.
• →Provide clients with insights, guidance, and educational resources for maximizing service utilization.
• →Manage service department budget, oversee expenditures, labor costs, and resource allocation.
• →Identify and mitigate potential risks related to service, customer satisfaction, and operational efficiency.
• →Pursue ongoing training, professional development, and industry best practices for continuous improvement.