Field Service Repair Manager

United States·Madison

Other

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Quick Summary

Overview

About Vermeer Southeast Vermeer Southeast Sales & Service, Inc, founded in 1967 is a heavy equipment sales and services dealer with locations in Florida, Georgia, and Alabama.

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About the Role

~1 min read

Responsibilities

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Attract, hire, and develop top talent from both internal and external sources.
Proactively plan for future staffing needs and ensure seamless workforce readiness.
Provide structured performance management and career development opportunities.
Implement training programs to enhance technical and customer service skills.
Foster a collaborative, inclusive, and high-performing team culture.

Monitor key performance indicators (KPIs) to enhance team efficiency and service quality.
Optimize work scheduling, resource allocation, and remote team productivity.
Ensure proper maintenance and operation of industrial equipment to maximize uptime.
Implement cost controls and provide financial reports on department operations.
Drive process improvements to enhance service delivery and response times.

Ensure professional, timely, and solution-oriented customer interactions.
Build and maintain strong relationships with key clients to ensure high retention rates.
Address customer concerns effectively and implement service improvements.
Oversee the preparation of service quotes and cost estimates in a timely manner.

Leverage digital tools and platforms to diagnose and resolve equipment issues remotely.
Identify opportunities to expand customer base and drive service-related sales.
Collaborate with sales and marketing teams to support promotional initiatives.

Analyze service requests, resource availability, and market trends to improve operational profitability.
Stay updated on industry advancements, service bulletins, and warranty policies.
Oversee warranty claims submittal and ensure proper credits are received.
Maintain department safety standards and ensure compliance with regulations.
Prepare and submit comprehensive reports on team performance and operations.

Requirements

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5+ years of experience in industrial equipment service, field operations, and team management.
Strong leadership, decision-making, and problem-solving skills.
Proficiency in fleet management software, remote diagnostics tools, and CRM platforms.
Excellent communication, organizational, and customer service skills.