Administrative Business Process Manager - Onsite Nashville, TN

Admin/Perioperative Services Admin

The Administrative Business Process Manager provides operational, onboarding, systems, and administrative support for the Perioperative (Periop) and Perioperative Education teams. This role serves as a key resource for employee onboarding, access management, training coordination, records management, and process support, ensuring the smooth day-to-day operation of departmental functions.

The Administrative Business Process Manager plays a critical role in creating a positive experience for new employees while ensuring operational processes are executed accurately and efficiently.

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Preferred Skills & Experience:

• Strong Microsoft Excel skills, including spreadsheet management, tracking, reporting, and data organization.
• Experience using SharePoint for document management, collaboration, and information sharing.
• Experience with REDCap or similar database, survey, workflow, or access management systems.
• Ability to work independently and manage assigned responsibilities with minimal supervision.
• Experience supporting healthcare operations, education programs, or clinical departments.
• Strong organizational skills with exceptional attention to detail.
• Experience coordinating employee onboarding, orientation, or training activities.
• Ability to manage multiple priorities in a fast-paced healthcare or operational environment.
• Strong written and verbal communication skills.

KEY RESPONSIBILITIES
• Ensures the most effective operation of the area through program development and management, process improvement and coordination of processes across functions.
• Manage and support business functions within the department
• Ensure that strategic goals are met, analyze and apply strategic elements effectively.
• Collect data, evaluate information, present options and recommendations, clearly communicate decisions, and collaborate with others on team.
• Develop communications that support strategic and operational improvement plans to include presentations, proposals, policy and procedures, and business summaries.


TECHNICAL CAPABILITIES
• Clerical/Administrative (Advanced): Clerical/Administration is a skill which includes most clerical and administrative functions typically carried out by secretaries, administrators and others who perform a clerical role. Among the duties are: Ad Hoc Reporting, Calendar Maintenance, Data Entry, Document Duplication, Document Filing and Maintenance, Document Preparation, Employee Record Maintenance, Employee Time Recording, Faxing and Electronic Mailing, Inventory Management, Mail Sorting and Distribution, Meeting Coordination and Scheduling, Message Management, Receptionist Tasks, Special Projects, Spreadsheet Preparation, Travel Arrangements, and Word Processing and Typing.
• Operations Planning (Intermediate): Anticipates resource needs to meet objectives and implements appropriate processes.
• Business Results (Intermediate): Ability to achieve business results while focusing on quality, customer satisfaction, and stewardship.
• Compliance (Intermediate): Understanding the rules, regulations, sanctions and other statutory requirements, guidelines and instructions relating to governing bodies and organizations, both internally and externally.
• Human Resources Policies and Procedures (Intermediate): Knowledge, adherence and application of human resources policies and procedures.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members.

Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation:- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

3 years

Education:

Bachelor's

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity.  EOE/Vets/Disabled.