Business Operations Officer

Wallee Group is a leader in delivering advanced payment solutions, focusing on providing robust, scalable, and secure systems across multiple domains. We are dedicated to enhancing customer experiences by offering innovative payment and finance systems that support businesses in growing efficiently. Our operations span across multiple countries, and we thrive on collaboration and agility, using frameworks like Scrum to organize teams. At Wallee, we aim to stay at the forefront of market trends, continuously innovating to provide the best services to our customers.

Primary responsibilities:

● Execute and support day-to-day business operations related to e-money and payment services.

● Assist with coordination of internal and external documentation, and operational explanations.

● Support the enhancement and ongoing optimisation of internal processes, including drafting and maintaining operational procedures, guidelines, manuals, and checklists.

● Perform clients’ funds and e-money/payment operations reconciliations in line with internal control frameworks.

● Carry out BCL (Banque Centrale du Luxembourg) and CESOP reporting routines, ensuring accuracy and timely submission.

● Coordinate and collaborate across teams to support operational workflows, resolve internal issues, and ensure smooth execution of company processes.

● Monitor and oversee the support function of the service, ensuring consistent communication with clients and maintaining timely follow-up on operational issues.

● Collaborate closely with team members and cross-departmental colleagues to identify issues on Support function, escalate where necessary, and support resolution.

● University degree in Finance, Economics, Management or similar

● Strong analytical skills and ability to work with financial data and reconciliations

● Good knowledge of Excel (e.g. formulas, pivot tables, data analysis)

● High level of accuracy and attention to detail

● Ability to manage multiple tasks and meet deadlines

● Proactive and solution-oriented mindset

● Clear communication skills and ability to explain operational topics

● Professional attitude, integrity and reliability

● Fluent in English (German and/or French is a strong advantage)

Nice to have:

● Experience in payments / fintech / regulated environment

● Experience with regulatory reporting (e.g. CESOP, BCL)

● Familiarity with internal controls / ISO / DORA (Certified DORA Practitioner certification is a strong advantage.