Customer Service Representative

Hudson Garbage, a Waste Connections comapny, is looking for a high energy & positive minded Customer Service Representative/Scale House Attendant to join our team in St. Helens, OR.

Schedule is Monday – Friday

Shift is 8:00 AM - 5:00 PM

Starting rate of pay is $22.88/Hour

Safety Sensitive: No

This is a hybrid position:

• CSR-3 days weekly
• Transfer Station Scale House Attendant 2-days weekly

CSR DUTIES AND RESPONSIBILITIES:

• Work in conjunction with other departments to resolve customer disputes & demonstrate ability to become proficient in the use of proprietary operational systems.
• Interview customers and record information into computer for customer service, talk with customers by phone and in person, receive orders for installation, discontinuance, or change in service.
• Fill out contract forms, determine charges for service requested, collect deposits, prepare change of address records and issue discontinuance orders.
• Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
• Deliver services to customers in a manner that promotes goodwill.
• Interact with customers and Waste Connections employees to determine service requirements and resolve problems or complaints in a courteous manner.
• Ability to work in a fast paced, cooperative, high call volume environment with very detailed expectations. Average call volume is 35-45 calls/shift.
• Solicit sale of new or additional services.

• Greet and direct all customers and employees upon entry of the transfer station.

• Balancing the cash register & reconciling the credit card machine or POS system.

• Weigh trucks entering and leaving the transfer station & calculate total payments for customers based on items disposed of.

• Track weight information from scale to computer system.

• Ensure that incoming garbage loads are safe.
• Ensure that customers and employees conduct all business in a safe manner and wear all required Personal Protective Equipment (PPE).

WORKING CONDITIONS AND PHYSICAL EFFORT:

• Work environment is in an office & transfer station setting.
• Areas are clean, ventilated, and well lighted.
• Our Customer Service Representatives normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
• All calls are recorded for quality assurance and some calls are evaluated to ensure the highest standards.
• Long periods spent sitting, typing, or looking at a computer screen are very common.

MINIMUM JOB REQUIREMENTS:

• Ability to read, write, comprehend, and communicate in English.
• High school diploma or equivalent preferred.
• Minimum of 2-years of Customer Service experience in a high call volume atmosphere preferred.
• Proficient experience with MS Word, Excel, and Email.
• Typing and 10-key skills are required.
• Minimum typing speed of 35 WPM required.
• Must have excellent organization and communication skills.
• Ability to analyze and solve problems, gather data, compile information, and prepare reports.

WHAT WE OFFER:

• Excellent Medical, Dental and Vision Benefits
• Paid Time off
• 401k Program with company match
• Year round, full-time, stable work

To be considered for any of our current openings you must complete an application at www.wasteconnections.com. 

Application information and additional instructions can be found once you select your position of interest.

We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.