Manager, customer data services

Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team.

We have offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us!

Watershed is on a mission to drive meaningful climate action, and our Customer Data Services ("CDS") team plays a key role in making that possible. This team acts as data experts to some of the world’s largest and most influential companies, including Walmart, the Carlyle Group, and Stripe. The team helps customers understand Watershed’s data requirements, advises them on data best practices, transforms their data into Watershed’s templates, and documents the steps for traceability. This work gets customers’ data into the platform quickly and accurately, allowing them to spend more time on their sustainability goals.

As a Manager on the Customer Data Services team, you will lead a team of seven Data Specialists in the Mexico City branch of a globally distributed team. In this role, you will enable your team to deliver rigorous, high-quality data services to Watershed’s customers. In addition, you will own strategic initiatives that improve the quality and efficiency of how we deliver, including the integration of AI into the team’s workflows.

This is a unique opportunity to be an early leader within Watershed’s Mexico City office. As a key leader in this office, you will play a critical role in building an inclusive, supportive, and high-performance culture, not only for your team, but for the broader Mexico City office as a whole.

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Watershed has hub offices in San Francisco, New York, London, and Mexico City and satellite offices in Denver, Sydney, Paris, and Berlin. Where we have offices, employees are expected to be in office for 4 days per week. Certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description if so.

It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience interview (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel. We prioritize transparency and lack of surprise throughout the process.

At Watershed, we are dedicated to ensuring an inclusive recruitment process. We provide reasonable accommodations for candidates with disabilities, long-term conditions, mental health needs, religious observances, neurodivergence, or pregnancy-related support requirements. If you need assistance during your process, please contact your recruiter.