Lead Product Designer

Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.

Trusted and loved by over 20,000+ customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice.

In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue.

• →Lead end-to-end design for core product areas, from discovery to implementation.
• →Translate customer needs into clear, intuitive experiences informed by competitor insights, research data, and UX best practices.
• →Build a deep understanding of competitor features and customer needs at a persona level.
• →Use modern tools and AI-assisted workflows to iterate faster, prototype new ideas, and validate through user testing.
• →Lead user research to identify key touchpoints and define measurable criteria for UX effectiveness and efficiency by guiding other designers in conducting interviews, analyzing insights, and applying data-driven design principles.
• →Own and evolve our design system to improve consistency, scalability, and ease of use across the product.
• →Partner with engineering to ensure our design system is implemented accurately and continuously improved.
• →Reimagine and enhance mobile app experience, ensuring parity and coherence with the web app.
• →Collaborate with product and engineering teams to refine ideas based on feedback and improve designs as they’re built.
• →Mentor designers, review their work, and support their growth.Mentor designers by reviewing their work and offering clear, actionable feedback that fosters their growth.
• →Contribute to product and business strategy by connecting design decisions to outcomes.
• →Build and present completing design demos to leadership to secure stakeholder alignment and buy-in.

• 10+ years of experience in Product Design, with at least 3 years in a lead role.

• A portfolio that shows strength in UX, interaction, and visual design.
• Expertise in Figma and proficiency with prototyping, design systems, and collaboration tools.
• Experience designing for complex systems or SaaS products.
• Proven experience improving or maintaining a design system.
• Experience designing for mobile apps and understanding platform-specific design patterns.
• Strong understanding of user research methods and how to turn insights into actionable ideas.
• Hands-on with tools that enable faster iteration, prototyping, and testing.
• Curiosity around AI adoption in design and the ability to experiment with new tools or workflows.
• Clear communication skills and the ability to work well with cross-functional teams.
• Comfort discussing technical constraints with developers and finding practical solutions.
• A strategic mindset that connects design to business goals.
• Experience with AI-driven or conversational products.