Dental Assistant / Patient Coordinator – Float Position

Description

• Assist doctors chairside during various dental procedures as needed.
• Support the dental hygienist with patient care, periodontal charting, and clinical procedures.
• Prepare, clean, and turn over treatment rooms between patients.
• Take diagnostic dental X-rays, including bitewings and full-mouth series.
• Assist with iTero digital scanning and other clinical technology.
• Follow proper sterilization, OSHA, and infection control protocols.
• Maintain clinical supplies, instruments, and treatment room organization.
• Provide a positive, comfortable experience for patients throughout their visits.

• Welcome patients, assist with check-in and check-out, and provide exceptional customer service.
• Answer incoming calls, respond to patient inquiries, and assist with scheduling appointments.
• Help maintain and optimize provider schedules.
• Verify patient information and assist with insurance eligibility and benefits.
• Assist with treatment plan coordination and patient financial discussions as needed.
• Help collect copayments and patient balances.
• Maintain accurate patient records and documentation in Open Dental.
• Support the front office team with administrative tasks and daily workflow.

• Float between the front desk, hygiene department, and chairside assisting based on daily practice needs.
• Provide coverage during breaks, absences, and busy patient schedules.
• Work collaboratively with doctors, clinical staff, and front office team members.
• Anticipate needs and proactively assist wherever additional support is needed.
• Help maintain an efficient, organized, and patient-focused environment.

• Minimum 1 year of dental assisting experience.
• Previous dental front office or patient coordination experience strongly preferred.
• Comfortable and confident assisting doctors chairside.
• Proficient in taking dental X-rays and familiar with dental terminology and procedures.
• Must meet applicable Georgia dental assisting and radiography requirements.
• Ability to multitask and transition between clinical and administrative responsibilities.
• Excellent communication, organizational, and patient service skills.
• Dependable, adaptable, and willing to jump in wherever needed.
• Positive, team-oriented attitude with a strong work ethic.

• Experience with Open Dental practice management software.
• Experience with iTero digital scanning.
• Familiarity with dental insurance verification, scheduling, and patient financial coordination.
• Experience with CareCredit, Cherry, or Sunbit.
• Previous experience working in a multispecialty dental practice.
• EFDA credentials are a plus.

• High School Diploma or equivalent.
• Minimum one-year related experience and/or training or the equivalent of a combination of education and experience in the dental profession.
• Valid X-ray certificate.
• Current license if CDA, RDA, or EFDA (per state requirements).
• CPR & first aid certificate.

FLSA Status: Hourly, Non-Exempt

Reports to: Operations Manager