Wayground23d ago

Partner Success & Renewals Manager

Bangalore · BangaloreFull-timemid

Renewals ManagerCustomer SuccessPartner Success Manager

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Quick Summary

Overview

About Us We are a global learning platform on a mission to motivate every learner by empowering every educator. From K–12 classrooms and universities to corporate training settings,

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Renewals ManagerCustomer SuccessPartner Success Manager

About Us

We are a global learning platform on a mission to motivate every learner by empowering every educator.

From K–12 classrooms and universities to corporate training settings, our platform is trusted in over 150+ countries by 75 million monthly active users. In the U.S., 90% of schools use Wayground to engage students and transform learning through technology.

Wayground is a high-growth, profitable SaaS company backed by leading investors including Tiger Global, GSV, and Nexus Venture Partners.

If you're excited about education and international SaaS and want to build towards a mission that you can be proud of, then Wayground is the right place for you.

We are looking for a high-ownership Partner Success & Renewals Manager to drive retention and growth across our reseller-led business. This role sits at the intersection of customer success and partnerships.

You will work closely with partners to ensure successful onboarding, strong product adoption, and seamless renewals across accounts.

Own end-to-end renewals across partner-led accounts and proactively manage retention

Work with partners to ensure effective onboarding of end customers (districts, schools, teachers)

Enable partners with play-books, best practices, and ongoing support

Monitor usage and account health to identify gaps and drive adoption

Run lifecycle programs and campaigns to drive engagement

Identify upsell and cross-sell opportunities and collaborate with Partner Managers for expansion

2–4 years of experience in Customer Success, Account Management, or Partner Success

Experience in B2B / SaaS or partner-led ecosystems is a plus

Strong analytical mindset; comfortable working with usage and account data

Excellent communication and stakeholder management skills

High ownership with a focus on outcomes and accountability