Business Applications Mgr

At Wayne-Sanderson Farms, technology plays a critical role in supporting our operations, driving efficiency, and enabling business growth. We are seeking a Manager, Business Applications to lead a team responsible for supporting, optimizing, and enhancing the business-critical applications that power our organization.

In this role, you will serve as a trusted partner to business leaders, IT teams, and external vendors while overseeing the performance, reliability, and continuous improvement of enterprise applications across our operations. You will lead a team of application professionals, help shape application strategy, and drive initiatives that improve business processes, operational performance, and the overall user experience.

If you enjoy solving complex business challenges, developing high-performing teams, and influencing technology decisions that make a measurable impact, we'd love to hear from you.

This is a people leadership role responsible for managing and developing a team of two or more full-time employees.

• Oversee the day-to-day support and performance of assigned business and operational technology applications.
• Serve as the primary point of leadership for application support activities, ensuring timely issue resolution and system reliability.
• Partner with end users, Help Desk, Infrastructure, Application Development, Data Services, and third-party vendors to maintain application performance.
• Provide end-to-end ownership of assigned applications, including support, enhancements, upgrades, integrations, and ongoing optimization.
• Ensure technical documentation, knowledge articles, support tickets, and change requests are maintained accurately and consistently.

• Identify opportunities to improve business processes, user experiences, and application performance.
• Analyze recurring issues and implement sustainable solutions that reduce disruption and improve operational efficiency.
• Partner with business stakeholders to understand operational needs and align technology solutions with business priorities.
• Contribute to the development and execution of application roadmaps that support organizational goals and future growth.
• Stay informed of evolving technologies, industry best practices, and emerging application support trends.

• Participate in and lead projects involving application enhancements, implementations, upgrades, and system changes.
• Collaborate with project managers, business partners, and technical teams to define project scope, deliverables, timelines, and resource requirements.
• Support change management efforts by coordinating communications, documentation, training, and user adoption activities.
• Ensure governance standards, documentation requirements, and change management processes are followed consistently.

• Lead, coach, and develop a team of application support professionals.
• Prioritize workload and resources to balance operational support with strategic initiatives.
• Provide mentoring, performance feedback, career development, and training opportunities.
• Monitor ticket queues, service levels, and support metrics to ensure responsive and effective customer support.
• Serve as an escalation point for critical application issues, including participation in a shared after-hours support rotation.

In this role, you will:

• Build and lead a highly engaged and capable application support team.
• Improve the reliability and effectiveness of business-critical applications.
• Strengthen partnerships between IT and business stakeholders.
• Drive measurable improvements in operational processes and system performance.
• Deliver technology solutions that help support manufacturing and business operations.
• Influence the future direction of enterprise applications across the organization.

• Experience leading, managing, or overseeing business application and operational technology support environments.
• Experience supporting business-critical applications such as ERP, manufacturing, supply chain, distribution, inventory, production, or related systems.
• Experience partnering with business stakeholders, technology teams, vendors, and end users to resolve issues and improve operational performance.
• Experience leading or supporting application enhancements, upgrades, implementations, integrations, or technology-related projects.
• Experience managing vendors and third-party support providers.
• Experience with incident management, problem management, change management, and application lifecycle practices.

• Experience supporting manufacturing, poultry/protein, food and beverage, distribution, supply chain, or similar operational environments.
• Experience supporting multi-site business operations.
• Experience working with operational technology and manufacturing systems.

• Strong understanding of business application support, operational technology, troubleshooting, and application lifecycle management.
• Excellent analytical and problem-solving skills with the ability to identify root causes and implement practical solutions.
• Ability to utilize SQL queries, reporting tools, and available technology resources to investigate and resolve issues.
• Strong communication and relationship-building skills with the ability to work effectively across technical and non-technical groups.
• Customer-focused mindset with a passion for delivering high-quality support and service.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to adapt to changing business needs and make sound decisions under pressure.
• Proven leadership skills with the ability to coach, mentor, and develop technical professionals.

Bachelor's degree in Computer Science, Information Systems, or a related field from an accredited institution required.

• Primarily office-based environment with regular computer and technology use.
• May require occasional travel to operational locations and facilities.
• Participation in a rotating leadership on-call schedule to support critical business applications as needed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Why Join Wayne-Sanderson Farms?

• Lead business-critical technology that supports one of the nation's leading poultry producers.
• Partner directly with business and operational leaders to drive meaningful improvements.
• Influence the strategy, performance, and future direction of enterprise applications.
• Build and develop a talented team while advancing your own leadership career.
• Make a measurable impact on operational excellence, business performance, and organizational growth.

Wayne-Sanderson Farms is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, citizenship status, or any other protected characteristic under applicable law.