ERP Support Lead

• →Eight+ years of experience in ERP support, business applications support, IT service management, enterprise application delivery, vendor-managed services, or related technology operations.
• →Minimum of three (3) years of experience coordinating, governing, or managing external vendor teams, managed service providers, implementation partners, functional support resources, or third-party application support teams.

• →Experience managing day-to-day service delivery, support queues, priorities, escalations, enhancements, vendor resource assignments, and stakeholder communications.
• →Experience using IT service management or ticketing platforms such as Jira Service Management, ServiceNow, Zendesk, or equivalent tools.
• →Experience supporting ERP systems, enterprise applications, integrations, and related business processes.
• →Experience in manufacturing, food production, poultry/protein, supply chain, finance, operations, or other complex operational environments preferred.
• →Experience with ERP modernization, stabilization, hypercare, managed services, or large-scale enterprise transformation initiatives preferred.
• →Experience governing multi-location, multi-shore, offshore, or distributed vendor support teams preferred.ther “Experience”

• →This role is a Leader of People with responsibility for directing and overseeing external vendor and managed service provider resources supporting assigned ERP and enterprise application areas.

• Strong knowledge of ERP and enterprise application support, service delivery, integrations, and related business processes.
• Strong vendor management skills with the ability to establish expectations, monitor delivery, address performance gaps, and drive accountability across third-party resources.
• Ability to interpret service metrics, identify trends and recurring issues, and translate operational data into practical corrective actions and continuous improvement opportunities.
• Strong planning and organizational skills with the ability to manage competing priorities, support demand, enhancement activity, vendor resources, and service commitments across multiple functions and locations.
• Strong customer focus with the ability to balance user needs, operational stability, vendor accountability, service quality, and organizational priorities.
• Strong analytical, problem-solving, and process-improvement skills with the ability to identify root causes and recommend system, process, training, or automation solutions.
• Strong written and verbal communication and stakeholder-management skills, including the ability to manage escalations, resolve competing priorities, and influence outcomes across internal and external stakeholders without direct supervisory authority.
• Ability to work independently, exercise sound judgment, maintain confidentiality, and collaborate effectively with IT, business partners, vendors, and leadership

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business Administration, or a related field from an accredited institution required.
• Certifications Required: (Delete if none)

• While performing the duties of this job, the employee is exposed to typical risks of injury in an office environment. 
• Duties include a typical office setting including extensive computer work, sitting or standing.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must adhere to the company’s Code of Conduct and all other policies.

• Follows all departmental and company safety policies and programs.

As an Equal Opportunity Employer, Wayne-Sanderson does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status or any other characteristic protected by law or executive order.