Sr. Systems Analyst - CRM

• →Four+ years of experience supporting CRM platforms, enterprise applications, business systems, or application administration in an analyst, administrator, or specialist capacity.
• →Experience gathering requirements, documenting business processes, supporting solution design, coordinating testing, and delivering assigned enhancements or project work with technical and non-technical stakeholders.
• →Experience configuring business application functionality, including fields, forms, views, workflows, validations, dashboards, reports, user access, and security roles.
• →Experience supporting end users, triaging incidents, managing service requests, documenting resolutions, and communicating support status.
• →Experience supporting knowledge transfer, mentoring or guiding less experienced professionals, and contributing to continuous improvement of application support practices and business processes.
• →Experience with enterprise CRM platforms such as Microsoft Dynamics 365, Salesforce, Pega, or similar solutions preferred.
• →Experience supporting CRM implementations, phased rollouts, application enhancements, data migration, testing, training, or post-go-live support preferred.
• →Experience in a mid-to-large organization with complex business processes, multiple stakeholder groups, and enterprise application dependencies preferred. Experience in food production, manufacturing, agriculture, distribution, consumer packaged goods, or related industries is beneficial.”

• →None. This is an individual contributor role however, the position may provide technical guidance, knowledge transfer, and mentoring to less experienced professionals but does not have formal people-management responsibility.

• Applied knowledge of CRM platforms, customer data management, sales and customer service processes, workflow configuration, data quality, reporting, and user adoption practices.
• Strong functional application configuration skills with the ability to translate business requirements into practical, scalable system solutions.
• Strong analytical and problem-solving skills with the ability to evaluate data, identify trends, troubleshoot complex issues, determine root causes, and recommend appropriate solutions.
• Knowledge of CRM reporting and analytics capabilities and proficiency with Microsoft Excel and tools such as Power BI, Tableau, or similar platforms.
• Working knowledge of enterprise application integrations, APIs, middleware, data flows, and automation technologies; familiarity with Power Automate, MuleSoft, Boomi, or similar platforms preferred.
• Knowledge of Agile, Scrum, project delivery, release management, change management, and IT service management practices.
• Strong written and verbal communication and stakeholder-management skills with the ability to collaborate effectively across business functions, IT teams, vendors, and leadership audiences.
• Ability to independently manage multiple priorities, exercise sound judgment, meet deadlines, maintain attention to detail, communicate risks, guide less experienced professionals, and escalate broader issues appropriately.

• Bachelor’s degree in Business, Information Systems, Computer Science, Data Analytics, or a related field from an accredited institution required
• Certifications CRM certification such as Salesforce Administrator, Microsoft Dynamics 365 Fundamentals or Functional Consultant, or comparable credential preferred

• While performing the duties of this job, the employee is exposed to typical risks of injury in an office environment. 
• Duties include a typical office setting including extensive computer work, sitting or standing.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must adhere to the company’s Code of Conduct and all other policies.

• Follows all departmental and company safety policies and programs.

As an Equal Opportunity Employer, Wayne-Sanderson does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status or any other characteristic protected by law or executive order.