IT Specialist

Weee! is the largest and fastest-growing ethnic e-grocer in the United States, operating in one of the largest underserved categories in retail with affordable access to exciting ethnic food. By partnering with local suppliers, redesigning the value chain and leveraging social buying, Weee! is reshaping the grocery business entirely. You can read more about us on Business Insider, Reuters and TechCrunch.

Weee! is headquartered in Fremont, CA, and is currently available coast to coast with exceptional growth (5x YoY) across geographies, categories and ethnicities. We have raised $800M+ in funding to date from leading investors including Softbank Vision Funds, DST, Blackstone, Tiger Global, Lightspeed Ventures, Goodwater Capital, XVC and iFly. The opportunity now is to join a rocketship as we prepare for the next stage of growth, and an eventual public listing.

As a warehouse IT specialist, you will help us maintain networks, security camera systems, badge systems, alarm systems, printers, desktops, laptops, and other IT assets. A successful candidate should have experience in IT project coordination, a solid technical background, and strong organizational and analytical skills.

• →Provide daily Tier 1 IT support for warehouse operations, including network, laptop/desktop, warehouse badge/alarm system, barcode and Wi-Fi printer, scanner, touch screen, PDA, UPS, and other IT-related equipment.
• →Manage IT equipment inventory, IT assets, and in-house Warehouse Management System (WMS) user access privileges.
• →Maintain, repair/replace, and ensure all IT equipment is in good working condition, including preventative maintenance.
• →Perform Daily, Weekly, Monthly IT and Warehouse Inspections.
• →Support and maintain IT infrastructure, including WAN/LAN networks, Access Points, MDF/IDF, video conferences, SAN, NAS, surveillance systems, security cameras, and warehouse system-related IT servers, storage, and applications.
• →Support employee onboarding and offboarding.
• →Create basic floor plans and elevation diagrams for building, MDF/IDF, and IT Infrastructure.
• →Create simple project plans for IT Infrastructure and buildouts.
• →Write SOPs and user manuals and provide IT training to end users.
• →Participate in the local implementation of HQ projects.
• →Other projects or tasks assigned by IT and Warehouse Managers and/or /Directors

• 4-7 years of relevant work experience in IT support.
• Proficient computer networking skills, such as managing the IT server room network switch/firewall.
• Experienced in computer troubleshooting skills (Windows, Mac OS)
• Possess good analytical, troubleshooting, and problem-solving skills.
• Experienced in security camera systems & badge systems.
• Nimble and patient with good communication skills.
• Works independently without supervision
• Warehouse-related IT support experience is preferred.
• CCNA or equivalent

• Office Hours: Monday  -  Friday, 9 AM - 5 PM (Flexible schedule based upon business needs)
• On-Call: Monday  -  Friday, 5 PM - 9 AM; Saturday - Sunday, 24 hours