Account Delivery Head

• 8+ years of experience with managing scalable operations at large, complex organizations, preferably within the hi-tech sector  
• Track record of leading organizations through growth and strategic transformation  
• Experience managing on-site and offshore teams to deliver IT services 24x7  
• Experience uncovering insights that will help drive quality and speed to impact  
• Experience implementing automation and AI to support scale and improve outcomes  
• Experience with P&L ownership  
• Experience leading organizations of at least 250 employees  
• Expertise within ITSM, SDLC, and product management best practices  
• Software engineering or technology consulting background preferred  
• Executive-level communication skillset and presence  
• Strong understanding of data analytics and being able to use data to recognize trends or improvement opportunities  
• The ability to characterize the work the team is delivering, the value they are providing, and the challenges they are facing in data (i.e., metrics)

Must-have skills

Account Delivery, IT Services

Good-to-have skills

SaaS