Retail Sales Associate - Luxury Home & Lifestyle

India·MumbaiFull-timemid

RetailRetail Sales Associate

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Quick Summary

Overview

This role is for one of Weekday’s clientsSalary range: Rs 350000 - Rs 600000 (ie INR 3.5 - 6 LPA) Min Experience: 2+ yearsLocation: Mumbai, Maharashtra,

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RetailRetail Sales Associate

Requirements

~1 min read

Experience: 2–4 years of experience in retail sales, customer experience, or other premium consumer-facing roles.
Luxury Retail Experience: Prior experience with a premium or luxury retail brand operating physical stores is essential.
Communication Skills: Fluent English communication skills, with strong verbal presentation and interpersonal abilities.
Consultative Selling: Ability to understand customer needs, recommend suitable products, and convert customer interactions into sales.
Customer Relationship Management: Strong listening skills and the ability to build trust and long-term customer relationships.
Customer Service Orientation: A genuine passion for delivering personalised service and exceptional customer experiences.
Sales Orientation: Target-driven mindset with a strong sense of ownership, urgency, and accountability.
Store Management Support: Ability to maintain store standards, support daily retail operations, and contribute to an organised shopping environment.
Digital Proficiency: Basic knowledge of CRM systems, billing software, and standard computer applications.
Education: Minimum qualification of Class 12; graduates are preferred.

Responsibilities

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Deliver a warm, personalised, and premium customer experience from the moment customers enter the store.
Engage customers in meaningful conversations to understand their preferences, requirements, lifestyle, and purchase intent.
Provide thoughtful product recommendations and guide customers towards solutions that align with their needs.
Build lasting customer relationships to encourage repeat purchases, referrals, and brand loyalty.
Handle customer queries, concerns, and feedback with patience, empathy, and a solution-oriented approach.
Support customer follow-ups and clienteling initiatives to strengthen engagement beyond the initial store visit.

Drive sales through assisted, consultative, and solution-oriented selling rather than transactional interactions.
Consistently achieve individual sales targets, productivity goals, and other assigned performance metrics.
Identify opportunities to recommend complementary products and enhance the overall customer purchase experience.
Communicate product features, benefits, quality, design, and differentiators confidently.
Contribute to store-level sales performance through proactive customer engagement and effective conversion strategies.

Develop a strong understanding of the home and lifestyle product portfolio, including product features, materials, design elements, and benefits.
Stay informed about new launches, product updates, and relevant design and lifestyle trends.
Represent the brand professionally through confident communication, personal presentation, and customer interactions.
Help customers appreciate the quality, functionality, and design value of premium products.

Maintain premium visual merchandising and store presentation standards.
Ensure products and displays are organised, attractive, and aligned with brand guidelines.
Maintain accurate customer records and interaction details using CRM systems.
Support billing, basic store administration, and other day-to-day retail operations as required.
Follow established store procedures and contribute to a smooth, efficient customer experience.

Experience in luxury home, interiors, furniture, décor, lifestyle, or other premium consumer product categories.
Strong sales conversion, upselling, and cross-selling capabilities.
Familiarity with customer retention initiatives, clienteling, and CRM-based follow-ups.
Awareness of premium retail service standards, visual merchandising, and customer experience practices.