Senior Employee Relations Specialist

WelbeHealth PACE helps seniors stay in their homes and communities by providing medical care and community-based services. We believe in going the extra mile and aim to make a genuine difference in our participants’ lives.

The People Senior Specialist (Assignment: Employee Relations) leads complex employee relations (ER) work including high-risk investigations, performance management, and involuntary terminations. This role serves as a trusted consultant to leadership, People Advisors, Legal, and Compliance teams, providing expert guidance on policy interpretation, workplace conduct, and risk mitigation. The People Senior Specialist is accountable for supporting fair and consistent corrective action and termination processes, partnering on leave and accommodation-related ER cases, and building ER capability through training and resources.

• Leads high-risk investigations, advises on sensitive employment decisions, and partners directly with People leadership, Legal, and Compliance teams to navigate complex workplace matters, unlike traditional HR roles focusing on case management
• Drives proactive ER strategy, not just reactive case work – analyzing trends, strengthening policies and leader capability, and helping design scalable ER practices that improve workplace culture, mitigate risk, and support WelbeHealth’s mission

• Lead thorough and confidential ER investigations, including allegations of harassment, discrimination, retaliation, workplace misconduct, and policy violations
• Conduct interviews, gather and analyze evidence, and produce clear documentation and recommendations, partnering with Legal and People leadership on high-sensitivity or high-risk matters
• Serve as a subject matter expert in performance management, partnering with leaders and People Advisors to improve performance outcomes through coaching, clear expectations, timely feedback, and appropriate support plans
• Provide consultation and support for high-risk terminations, including those related to leaves of absence, accommodations, protected activity, investigations, and other sensitive circumstances, as well as support standard involuntary terminations by ensuring consistency, documentation sufficiency, and alignment to policies and best practices
• Partner closely with Leave of Absence and Accommodations teams to support ER matters that intersect with leaves, restrictions, or workplace accommodations
• Support development and delivery of ER-related training for People Advisors and leaders, including performance documentation, corrective actions, investigations, conflict resolution, and respectful workplace expectations
• Use ER case management dashboards and reporting to identify key trends, themes, and emerging risk areas across ER activity, presenting insights to internal stakeholders

• Bachelor’s degree, commitment to obtain a bachelor’s degree within three (3) years, or equivalent experience is required
• Minimum of five (5) years of professional experience in ER
• Demonstrated expertise in both design and execution in ER
• Demonstrated ability to lead initiatives inclusive of successful change management
• Excellent interpersonal and collaboration skills across stakeholders and contexts
• Excellent communication and presentation skills, both written and verbal, with strong skills in Word and PowerPoint
• Experience leading multi-disciplined project or process improvement teams
• Able to lean into data-driven organization, leveraging reports and data to inform and execute on projects

We are seeking a People Senior Specialist with deep experience in ER who is passionate about creating fair, consistent, and compliant workplace practices within a mission-driven healthcare organization. If you are excited about leading complex ER work, partnering with leaders to navigate challenging people matters, and strengthening organizational practices that support both our team members and the vulnerable seniors we serve, we encourage you to apply.

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

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