Carer Gateway Service and Experience Designer

• Design better service experiences for carers through human-centred design
• Turn carer insights and lived experience into practical service improvements
• $53.43 - 55.85 phr (SCHADS Level 5B) + Leave loading + Super + Salary packaging

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you.

Carer Gateway is an Australian Government funded program providing free support and services to unpaid family carers. Wellways delivers Carer Gateway across Queensland and selected regions of New South Wales.

Join Wellways as a Carer Gateway Service and Experience Designer and play a key role in shaping better, more accessible and meaningful experiences for carers.

Using human-centred design and service design approaches, you’ll listen to carers, uncover their needs and experiences, identify barriers and turn insights into practical improvements across the Carer Gateway service. You’ll work alongside carers, frontline teams and internal stakeholders to lead research, co-design, prototyping and testing across digital and non-digital experiences. You’ll bring ideas to life through journey maps, service blueprints, service concepts, experience flows and prototypes helping teams see the carer experience from end to end and make informed decisions that improve how services are accessed, delivered and experienced.

This is an opportunity to use your design expertise to create real, meaningful change for carers, while contributing to continuous improvement across a national program.

Please click here to download a copy of the position description to see further details relating to this role.

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.

If you’d like to know more about our reconciliation commitment, click here  Reconciliation | Wellways

• Relevant tertiary qualification and/or demonstrated service design experience
• Experience in human-centred design, service design or service redesign
• Experience in research, co-design, ideation, testing and prototyping
• Ability to develop journey maps, service blueprints and other design artefacts
• Strong communication, collaboration and organisational skills
• Understanding of inclusive design, accessibility, cultural safety and systems thinking
• Proficiency with tools such as Miro and Microsoft Office

• Current valid Driver’s License and the ability to undertake travel for the role
• Current Working with Children Check and NDIS Workers Screening Check (assistance offered*)
• Right to Work within Australia
• Satisfactory National Police Records Check (valid within the last 12 months)
• NDIS Worker Orientation Module Certificate

We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.