Peer Wellbeing Worker - Warmline

• Turn your lived experience into hope for others, join our team and make a real impact
• Use your lived experience to provide meaningful connection and support
• Make a real impact in a purpose-driven, peer-led suicide prevention service

The Warmline is a free, peer-led phone support service for people experiencing distress, suicidal thoughts, suicide attempts or bereavement. It offers emotional support and genuine connection from someone who gets it, someone who’s been there.

Warmline provides a safe space where people can speak with a trained peer worker who uses their own lived experience to offer empathy, hope and understanding.

Whether a person is in distress, grieving or navigating life with suicidality, Warmline meets them where they are. Support is available seven days a week, including evenings and weekends, with the option of one-off or ongoing scheduled calls.

You will provide compassionate, phone-based support to people seeking connection and understanding. Your own recovery journey and lived experience will be at the heart of the work by offering participants a space where they feel validated, safe, heard and respected.

• →Responding to initial call and conducting scheduled support calls
• →Holding non-judgmental, peer-based conversations that support to validate and empower participants
• →Supporting participants to develop personalised coping strategies and safety plans
• →Exploring distress, identifying strengths, and promoting wellbeing through shared experience
• →Working closely with the Suicide Prevention Team Leader to ensure participants are matched and supported appropriately

This is a part-time position (22.8 hours/week), with the following hours:

• Monday: 12pm – 6.48pm
• Tuesday: 11am – 6pm
• Wednesday: 2pm – 8pm
• Saturday: 12.30pm – 5.30pm

You are someone with the ability to connect deeply and authentically through your shared experience. You believe in the power of hope and recovery and you want to help others find their way through difficult times.

• Lived experience of suicidality or suicide bereavement and a personal recovery journey
• A compassionate, non-judgmental approach and strong communication skills
• Confidence in building rapport and holding meaningful conversations
• A willingness to support others in safety planning and navigating support pathways

• The right to work in Australia
• Current Driver’s Licence and ability to travel if required
• NDIS Worker Orientation Module Certificate – Free online course
• National Police Records Check
• NDIS Worker Screening Check
• Working with Children Check (Blue Card in QLD)
• Desirable - Certificate IV in Mental Health, Mental Health Peer Work, or equivalent experience in community or mental health services 

We'd love to hear your story. Please submit your Resume AND cover letter outlining your lived experience and why you're passionate about supporting others through their recovery journey.

For a confidential discussion about the role, please contact Nicola Griggs via email at ngriggs@wellways.org

To view the full Position Description click APPLY

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment

We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.