Customer service specialist

We're looking for a friendly, adaptable and customer-focused Customer Service Consultant to join a well-established team within the waste management industry.

Based in Braeside, you'll be the first point of contact for customers, assisting with general enquiries, waste collection bookings, invoice queries and service-related requests.

This is an initial 2-month contract, ideal for someone looking for an immediate opportunity to utilise their customer service skills within a supportive and collaborative team.

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  Responding to inbound customer enquiries via phone and email.

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  Assisting customers with waste collection bookings and service requests.

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  Managing enquiries relating to missed bin collections and waste services.

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  Investigating and responding to invoice queries and discrepancies.

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  Communicating clearly and professionally with customers and internal stakeholders.

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  Using internal systems to update customer information and manage service requests.

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  Ensuring all customer enquiries are handled efficiently and accurately.

We're looking for someone who is reliable, switched-on and brings a positive attitude to the team.

Ideally, you'll have:

• Previous experience in a customer service or call centre environment.

• Excellent verbal and written communication skills.

• Confidence handling inbound calls and managing customer enquiries.

• Strong email writing skills, with the ability to communicate clearly and professionally.

• Good attention to detail, particularly when reviewing invoices and customer information.

• The ability to adapt to changing priorities and learn new systems quickly.

• A proactive approach, strong work ethic and reliable attendance.

• Exposure to Microsoft Dynamics.

• Experience using phone systems such as 8x8.

• Previous experience in administration, billing or service-based industries.

• Monday to Friday, 9:00 am – 5:00 pm.

• $37.58 per hour + superannuation

• Initial 2-month contract.

• Immediate start.

• Supportive and welcoming team environment.

• A positive workplace culture with regular team celebrations, lunches and social events.

• Based in Braeside, VIC.

• A current driver's licence and access to your own vehicle are essential, as the location is not easily accessible by public transport.

• Full Australian working rights are required.

• Office-based.

If you're a reliable and customer-focused individual who enjoys helping people and working as part of a supportive team, we'd love to hear from you!

Apply now to be considered.