Staff Analyst II

United States·Phoenixlead

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Key Responsibilities

As the Staff IT Analyst II, you'll lead activities to review current processes and metrics that support operational effectiveness,

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Staff Analyst II

Block 23

Responsibilities

~2 min read

As the Staff IT Analyst II, you'll lead activities to review current processes and metrics that support operational effectiveness, identify constraints or opportunities that inhibit or accelerate the business and/or technology strategy, while also developing potential options/approaches to improve business outcomes. You'll also lead development and review of artifacts to ensure they accurately describe current state processes, practices, and/or metrics, while also ensuring the documentation of any alternative processes or practice options with associated impact on KRIs, KPIs or Operational Metrics. Additionally, as the Staff IT Analyst II, you'll identify and facilitate discussions with IT, Product, and the Business subject matter experts, to understand the problem statement and/or opportunity while also capturing any relevant insights to include a full review of the findings or artifacts produced to validate the right problem or opportunity is being assessed.

→Lead on projects with the expectation the business outcomes are achieved. Work to fully understand how the work connects to the defined project objectives, the work breakdown structure for the activities, setting and meeting deadlines for that work.
→Lead discussions with stakeholders and subject matter experts needed to gather requirements and review artifacts, while working to resolve issues that impede progress.
→Develop list of critical documentation and artifacts to meet project objectives and complete development of high-quality deliverables, while effectively communicating any relevant learnings, findings, or impacts, with the subject matter experts.
→Leverage Risk Management experience from a large financial institution subject to heightened standards, specifically in risk, compliance, or corporate governance.
→The capture and upkeep of KRIs, KPIs, & Operational Metrics, as necessary.
→Analyze, document, and maintain IT processes, standards, and procedures across service management, security, and operations
→Support the design, implementation, and continuous improvement of IT practices aligned with frameworks such as ITIL, COBIT, and internal governance models
→Partner with IT teams to assess process gaps, risks, and inefficiencies, and recommend improvement opportunities
→Develop and maintain process documentation, workflows, RACI models, and standard operating procedures (SOPs)
→Support audits, risk assessments, and compliance activities by gathering evidence, tracking remediation actions, and ensuring documentation accuracy
→Track and report on IT process performance using KPIs, metrics, and dashboards
→Facilitate process reviews, workshops, and stakeholder discussions to drive adoption and standardization
→Ensure alignment between IT practices and business objectives
→Stay current on industry trends, regulatory requirements, and emerging best practices in IT operations and governance

ITIL Foundation or higher certification
Process improvement or Lean/Six Sigma framework
Knowledge of GRC, risk management, audit support, or compliance programs
Familiarity with service management tools (e.g., ServiceNow)
5+ years of related experience in IT Operations, Service Management, Process and data analysis, or IT compliance and governance
Bachelor’s degree in information technology, Business or a related field equivalent practical experience
Entry level to intermediate knowledge of general Financial Services or Banking is preferred.
Entry level to intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
Intermediate to advanced in process and data analysis within a specific domain or functional area utilizing critical thinking skills.
Intermediate to advanced working in Microsoft Office & relevant Diagramming Software (e.g. Lucid, Visio, etc.), as well as technical aptitude & experience within a specific domain.
Intermediate speaking and writing communication skills.
Occasional travel required.

What We Offer

~1 min read

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.