Lead Teller/Lead Front Line Associate

Sgp - Singapore - Retail Branch Locationlead

Other

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Quick Summary

Requirements Summary

Strong leadership skills An affinity for problem-solving Analytical skills Highly organized with time and team management Strong communication skills Fluency in English and other languages preferred.

Technical Tools

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Role Responsibilities

At Western Union, we are searching for a qualified Lead Teller to lead our team with enthusiasm. The Lead Teller will oversee staff, work with Western Union customers, and help grow transactions and revenue. We are looking for an IC who can continuously increase the team’s productivity. The Lead Teller will be responsible for helping in hiring and training staff, as well as leading teams in strategizing how to cultivate branch success.

Liaise between the branch and head office and be the bridge between management and FLA’s.

Conduct audit of branches to ensure compliance.

Oversees multiple Western Union Branches and achieve assigned branch targets

Map competitors’ rates and service offerings.

Manage the branch’s budget.

Actively promote new products and initiatives.

Accountable for managing Duty Roster in timely manner,.

Provide excellent service for Western Union customers.

Allocate branch resources as per staff and client needs.

Be Well versed with company policies.

Manage reports for the branches.(E.g Finance report , WUpos report )

Solve problems for branch customers and staff by reaching out to relevant departments who can help solve the problems.

Employee engagement team building activities.

Requirements

~1 min read

Strong leadership skills

An affinity for problem-solving

Analytical skills

Highly organized with time and team management

Strong communication skills

Fluency in English and other languages preferred.

Proficiency in MS Office tools

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. Due to the nature of this role, the expectation is to work from the office full time.

What We Offer

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You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Singapore specific benefits include:

✓18 days holidays

✓Birthday Leave

✓Eldercare Leave