Senior Specialist/Analyst, Reporting & Analysis

At Western Union we are looking for Senior Specialist. Upon identifying an incident, you will escalate it to the respective Internal teams, assist in troubleshooting sessions and collect the root cause analysis report. You will also be responsible for team inbox management by acting as first point of contact for all requests and enquiries and providing triage of requests to the team Sr. Analysts and other APN internal teams.

• →Reporting & Analytics
• →Define, build, and deliver daily, weekly, monthly, and quarterly reports.
• →Track and analyze key product metrics and KPIs, ensuring accuracy and consistency.
• →Provide insights into performance trends, risks, and opportunities to stakeholders.
• →Operational Monitoring & Trend Analysis
• →Perform daily monitoring of service health, including outage detection and impact analysis.
• →Analyze past, current, and forecasted trends to identify systemic issues and growth drivers.
• →Proactively identify and recommend processes, product, and operational improvements.
• →Product & Service Performance
• →Support the ongoing optimization of the Direct-to-Bank payout product.
• →Collaborate with cross-functional teams (Product, Engineering, Operations) to improve reliability, scalability, and customer outcomes.
• →Track and escalate operational risks and service degradation appropriately. 

• Bachelor’s degree in business administration, finance or related discipline. An equivalent combination of education and experience will also be considered.
• 3+ years of experience in operations, product operations, payments, fintech, or banking
• Proven experience in reporting, KPI tracking, and performance analysis
• Strong Excel / Google Sheets skills (formulas, pivots); basic BI/dashboard experience is a plus
• Experience with daily operational monitoring, trend analysis, and issue identification
• Ability to analyze service outages and performance trends
• Strong communication skills with the ability to present insights clearly (English)

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.