Specialist, Customer Analytics

• Bachelor’s degree in Engineering, Statistics, Mathematics, Computer Science, Business Analytics, Data Science, Economics, or a related quantitative field, with 3–4 years of experience in Analytics, Business Intelligence, Data Science, Customer Analytics, Marketing Analytics, or related domains.
• 1–2+ years of hands-on experience developing and implementing AI, Machine Learning, or Generative AI solutions, including working with LLMs in enterprise environments.
• Experience building and maintaining AI context layers, knowledge frameworks, retrieval systems, RAG architectures, embeddings, semantic search, vector databases, and AI evaluation frameworks to improve AI relevance and performance.
• Strong SQL and Python skills, with expertise in large-scale data analysis, data wrangling, feature engineering, statistical analysis, hypothesis testing, experimentation, and analytics automation.
• Experience integrating multiple data sources, developing scalable AI-driven business solutions, and creating dashboards using Power BI, Tableau, or similar visualization tools.
• Hands-on experience with AI platforms and cloud technologies, including Snowflake Cortex AI, Azure OpenAI, OpenAI, Anthropic, vector databases (Pinecone, Weaviate, Chroma, FAISS), and cloud platforms such as Azure, AWS, or GCP.
• Strong problem-solving, stakeholder management, and communication skills, with the ability to translate business problems into scalable analytical and AI solutions while thriving in a fast-paced, innovation-driven environment.

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com.

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.