Hospital Community Relations Liaison

Nestled in the heart of beautiful Winter Park, Westminster Winter Park provides a rewarding workplace near charming shops, dining, parks, and cultural attractions, making it an ideal place to grow your career while making a difference in the lives of older adults. We hold Joint Commission accreditation, a nationally recognized standard that reflects our commitment to safe, high-quality care. We are proud to be recognized for excellence in senior care from U.S. News & World Report Best Nursing Homes for Rehab 2026, U.S. News & World Report Best Nursing Homes for Long-Term Care 2026, Newsweek, America’s Best Continuing Care Retirement Communities 2026.

We are currently searching for a Hospital Relations Liaison to work for the Nursing/Administration Department.  In this role, the Relations Liaison conduct clinical assessments for potential and current Westminster
Services health center residents. Negotiation for residents who are clients of managed care organizations. Liaise between community relations, discharge planners, and physicians. Must support the external Marketing efforts at the community. Maximize cost effectiveness across the entire continuum of care; improve customer satisfaction and enhance quality of care.  This position reports to the Health Services Administrator. (HSA).  

Schedule: Part Time position | Weekends plus one/two days weekdays  

Performance of clinical assessments for potential and current Westminster Services health center residents. Negotiation for residents who are clients of managed care
organizations. Liaise between community relations, discharge planners, and Physicians. Must support the Marketing efforts at the community. Maximize cost effectiveness across the entire continuum of care; improve customer satisfaction and enhance quality of care.

1. Works as hospital/community relations liaison for referrals from physician,
hospitals, insurance-based case manager, or marketing personnel on all potential
sub-acute patients, ensures initial and on-going fiscal appropriateness of member
admissions in conjunction with Business Office and Director of Nursing.
2. The individual exercises independent judgment in determining the appropriateness
of resident admissions based on established clinical and financial admission
criteria.
3. Assists the community with tracking of authorization numbers of residents on
Managed Medicaid and other Managed Care Insurance plans.
4. Works with community staff to monitor and track resident's progress and
communicate relevant information between resident, referrer, family, insurance
company, and treatment team, communicates with the interdisciplinary member
care team.
5. Works with residents, families and other staff as needed to ensure that residents are
evaluated for the appropriate level of care.

• Must be a licensed RN or LPN in the state of Florida; OR possess a degree in a related healthcare field.
• Certification in Case Management or Geriatrics preferred
• Must be CPR Certified
• Experience: Two years (three years, if LPN) in long term care and assisted living, including working knowledge of case management/ clinical work,
  Medicare /Managed care and Managed Medicaid protocols.
• Case management purpose and process knowledge required. Demonstrated clinical assessment skills required.

IMPORTANT NOTE: In alignment with public health best practices WESTMINSTER COMMUNITIES OF FL strongly encourages annual influenza vaccination for all healthcare personnel. Employees may be required to either:

• Provide documentation of current seasonal influenza vaccination,
  or
• Submit a written declination and, if applicable, comply with alternative protective measures (e.g., wearing a surgical mask during flu season).

Medical and religious exemptions will be considered.

Westminster offers a supportive, mission-driven environment where team members are valued and actively supported in their professional growth and career development. We are committed to providing competitive pay and benefits. Benefits for part-time positions include paid time off, and more.

Visit Career Benefits/Westminster Communities of Florida for more information. 

We Thrive: We believe our success starts with our people. Our culture is rooted in teamwork, communication, accountability, and quality, creating an environment where our 2,800 team members are supported, empowered, and encouraged to grow. We value collaboration, recognize contributions, and are committed to fostering a workplace where everyone can thrive and make a meaningful impact.

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Westminster Communities of Florida is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.

We are committed to fostering a diverse and inclusive workplace and encourage all qualified individuals to apply. We conduct drug testing and criminal background screening on all new hires. Applicants can learn more about Florida background screening requirements at https://info.flclearinghouse.com