Head of Data, Consumer

Create your best future and join Consumer Data, Digital & AI (DDAI) as Head of Data, Consumer. 

The Head of Data, Consumer is the senior data leader responsible for defining and executing the data strategy and for creating trusted, reusable data products and foundations that enable analytics, AI, customer engagement and decisioning at scale across Consumer, including HL, EDB, Consumer Finance and retail/front-line teams. The role sets the direction for the Consumer data ecosystem, data product portfolio, data design and the alignment of data engineering effort across these businesses and teams.

This role has direct leadership accountability for Consumer data management, regulatory data and data design capability and works across business, DDAI and Technology to align ownership, architecture, delivery and controls. The Head of Data ensures Consumer data is discoverable, fit for purpose, governed and reusable, while prioritising the data foundations required for Consumer outcomes.

This role will lead the Consumer data strategy, target state and roadmap, setting direction for data products, design and engineering to enable analytics, AI, decisioning and engagement. You’ll own the data product portfolio, strengthen governance, quality and regulatory capability, and ensure key data risks and accountabilities are actively managed. Partnering with the Heads of Intelligence and AI, you’ll prioritise foundational data investment against high-value business use cases while building strong data leadership and capability across Consumer.

The Data, Digital & AI (DDAI) function defines and executes the division’s data, digital and AI strategy, partnering with business leaders to unlock value through trusted data, advanced analytics, responsible AI and modern digital capabilities. The team enables better decisions and customer outcomes while maintaining strong risk and regulatory standards.

Within Consumer DDAI, the Intelligence function aligns Delivery Unit demand, persistent multidisciplinary squads and shared practices into one delivery system. The Head of Data, Consumer partners with Intelligence, AI, Customer Engagement, enterprise data platforms, data delivery, Technology and Data Management leaders to create one coherent direction from source data through to measured business action.

• Extensive experience leading enterprise or divisional data strategy, data products, data architecture, governance or data transformation in a large organisation.
• Proven record aligning business, data and technology stakeholders around a target state and delivering reusable data foundations.
• Experience leading data teams and managing data risk and regulatory obligations in a complex, regulated environment.
• Deep understanding of modern data platforms, customer and domain data products, data modelling, metadata, lineage, quality and lifecycle management.
• Strong grounding in data governance, stewardship, privacy, records management and regulatory data requirements.
• Ability to translate Consumer priorities into sequenced data investments, with clear ownership, architecture and measurable adoption.
• Recognised data leader able to influence Consumer executives, Technology, enterprise data leaders, architects, engineers, Risk and regulators.
• Strong communication skills, capable of making complex data trade-offs and accountabilities clear to technical and non-technical stakeholders.
• Comfortable operating across federated accountabilities and balancing target-state integrity with near-term delivery outcomes.