Inbound Business Banker (Contact Centre)

• Multiple full time or part time opportunities available in our Business Services team
• Entry-level pathway into Business Banking
• Paid training provided to help launch your banking career

As an inbound Business Banker you'll be the first point of contact for business customers, providing exceptional service and support over the phone. Working within our inbound contact centre, you'll assist customers with a range of enquiries including account support, online banking access, technical assistance and everyday business banking needs.

This is a great opportunity to build your foundational understanding of Business Banking, with the potential to grow your career into opportunities such as senior servicing and sales roles, Home Lending positions, Local Business Banking and a range of other pathways across the bank.

To support our business customers this role requires availability to work a standard full time or part time (4 days) shift per week, on a rotating roster between 8:00am and 8:00pm, Monday to Friday, with weekend availability required to support customer demand. 

The role will be based at our Kings Meadow office (6 Techno Park Drive, Kings Meadows, 7249, TAS).

Key qualities include:

• 12 months' customer service experience in any industry
• A genuine interest in banking, business or financial services
• Strong communication and relationship-building skills
• Ability to learn quickly and navigate multiple computer systems
• A positive attitude and commitment to delivering great customer outcomes
• Strong problem-solving skills and attention to detail
• A willingness to learn and develop new banking capabilities

As we're making a significant investment in your development, you'll also need to be able to commit to:

• An initial 9-week full-time training program (9:00am to 5:00pm) commencing 15^th January 2027
• Transitioning onto a rotating roster upon completion of training
• Working a shift between 8:00am and 8:00pm Monday to Friday, including weekends, in either a full time or part time capacity.