Operations Manager

This is an exciting opportunity to join the NSW Business & Wealth, Commercial Banking Leadership team, where you’ll work closely with the State Manager and Regional General Managers to support operations, strategy, risk, customer outcomes (NPS), and key communications.

You’ll play a pivotal role in shaping the strategic direction of the Business & Wealth, Commercial Banking service offering, contributing to the performance and success of the distribution business across a range of outcomes.

As a representative of the National Distribution Operations team, you’ll partner with Business & Wealth, Commercial Banking RGMs and their teams to drive operational excellence and deliver consistent, high‑quality sales leadership support across regions.

• Partner with Commercial Banking teams to ensure operational management excellence and support sales leadership initiatives
• Develop and lead the implementation of action plans to achieve key business goals in partnership with Business Operations and Operations Managers
• Manage operating rhythms, disciplines, and communications that support business development, performance, customer advocacy, and engagement
• Support with driving strategic growth with a focus on targets and revenue generation 
• Deal with a variety of stakeholders across cross functional divisions
• Manage all onboarding activities for new starters 

• Strong planning and organisational skills with the ability to multitask 
• Proven change leadership, turning concepts into execution
• Proficient in Office 365 (Word, PowerPoint, Excel, OneNote)
• Excellent communication and decision-making
• Capable of self-management and autonomous work
• Strong stakeholder engagement, able to hold senior leaders accountable
• Team-oriented, flexible working style
• Resilient and confident in fast-paced, evolving environments
• Familiarity with Westpac Group reporting and customer systems (desirable)

To get started, simply click on the APPLY or APPLY NOW button 

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