Senior Service Designer

You’ll bridge strategy and delivery, translating long-term thinking into practical, customer-led initiatives. Working across Business, Technology, Analytics and Design, you’ll use Human-Centred Design to create simple, inclusive and compliant experiences that deliver value for both customers and the business.

You’ll:

• Lead end-to-end service design across complex, multi-channel journeys.
• Partner with senior stakeholders, customers and SMEs to identify opportunities and influence priorities.
• Translate strategy and customer insights into actionable roadmaps and initiatives.
• Lead multidisciplinary teams and champion Human-Centred Design practices.
• Identify and address customer pain points using research, insights and data.
• Contribute to Service Design frameworks, tools and best practice.

• 5+ years’ experience in Service Design, Strategic Design or Experience Design, ideally across complex, multi-channel services.
• Strong Human-Centred Design and design-thinking capability.
• Experience leading initiatives or multidisciplinary teams.
• Ability to work effectively in complex and ambiguous environments.
• Strong stakeholder management, communication and influencing skills.
• Experience conducting using qualitative and quantitative research to inform design.
• 5+ years’ financial services experience.
• Relevant degree or equivalent professional experience.