CX Specialist @ Online Payment Platform (Dutch native)

Our newest “unicorn” aims to simplify personal finance administration, challenge the status quo, and make a “green” difference. Currently, they help over 10 million users daily and have grown to be one of the top competitors in the European banking market.

A day in the life of.
The goal is to make life easier for our customers and provide them with the best possible experience. By using your empathy, problem-solving skills, and high-end emoji/gif abilities, you make customers feel appreciated and solve their issues, leaving a smile on their faces.

How you make an impact.

• Offer support to customers by identifying and assessing user needs

• Balance top-speed productivity with exceptional quality scores

• Always provide accurate, valid, and complete information by understanding the right methods and tools

• Assist in successful client onboarding and ensure a smooth transition when opening an account

• Identify fraud indicators and escalate alarming cases to compliance officers

• Investigate payment dispute cases, analyze and resolve the issues, and ensure customer satisfaction while retaining them

• Actively identify and escalate customer issues to improve internal processes and enhance the customer journey