Case Management Lead - Griffin, GA

Summary: The Workforce Group a LEMOINE company, is seeking a compassionate and experienced Case Management Lead to support the Georgia Housing Recovery & Rehousing Program (GA HRRP). In this leadership role, you will oversee onsite case management operations, ensuring the delivery of high-quality services to individuals and families affected by disaster events. The Case Management Lead will guide a team of Case Managers through intake, eligibility, and placement processes while providing mentorship, resolving escalated issues, and collaborating closely with program leadership and community partners. Location: Griffin, Georgia Duties and Responsibilities: Supervise and support Case Managers in conducting intake and eligibility assessments. Monitor daily case management operations to ensure consistency, accuracy, and timeliness in service delivery. Review and verify complex eligibility documentation and assist in resolving challenging or escalated cases. Provide coaching, training, and guidance to case management staff to promote professional development and adherence to program protocols. Coordinate with site supervisors, program leads, and local stakeholders to maintain smooth operational flow and ensure client needs are met. Maintain oversight of case documentation and data entry to ensure compliance with program guidelines and confidentiality standards. Identify process improvements and assist in the implementation of updated procedures or tools to enhance service delivery. Support applicants through the housing placement process and serve as a point of contact for high-priority or high-needs cases. Maintain professionalism and empathy in a fast-paced, high-stress environment while promoting a culture of accountability and compassion. Perform other job-related duties as assigned. Qualifications, Knowledge, Skills, and Abilities: Bachelor’s degree in social services, human services, emergency management, or a related field is required. Minimum of 2 years of experience in case management or related field, with at least 1 year in a supervisory or lead role preferred. Experience in disaster response or housing programs is strongly preferred. Excellent interpersonal, organizational, and communication skills. Proven ability to mentor and manage staff while maintaining program quality and standards. Strong problem-solving skills and the ability to handle sensitive and complex cases with discretion. Must be able to work independently and collaboratively in a team-based environment. Bilingual skills are a plus. ABOUT US The Workforce Group is a Great Place to Work®-Certified company. We are a team of dedicated professionals that pull together to meet the needs of communities partnering with federal, state, and local governments. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.