Truck Service Advisor - Remote

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  Authorize mechanical repairs on behalf of Wheels’ Clients

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  Ensure safety related and scheduled repairs are completed.

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  Approve proper repair based on mileage, months in service, and prior repair history.

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  Negotiate the cost of repair to the published fleet price or the pre-negotiated Wheels Network rates & times.

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  Adhere to current parts and labor reference guides for parts pricing and labor times.

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  Manage Client authorizations, limits, and instructions.

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  Conduct proper follow up on all down vehicles and pending transactions.

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  Resolve transaction discrepancies with vendors.

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  Escalate all Client approvals to team lead or mentor when required.

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  Document Client savings

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  Clearly and accurately document transaction in activity log

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  Submit all component failures repaired at dealerships to the warranty team that qualify for "goodwill adjustments.”

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  Adhere to contact center scheduling and performance metrics.

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  Meet key performance indicators on quality & transactional performance (e.g., coaching/mechanical evaluations, communication, documentation, OON Fees, etc.)

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  Understanding of Driver Services, Network Management, MAP & Collision functions

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  General knowledge of all Wheels departments

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  Other duties may be assigned

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  This position has no leadership responsibilities.

• Technical knowledge of automotive and truck repair

• Knowledge of or hands on experience with:

• Upfitting

• Diesel engines

• Air Brakes

• Trailers

• Refrigeration

• Ability to manage truck roadside, towing, and rentals.

• Ability to independently locate qualified truck vendors.

• Ability to manage the Fleet authorization process.

• Customer service oriented

• Clear, concise communication, both verbally and in writing

• Creative and efficient problem solving

• Negotiation

• Experience with industry labor guides, such as AllData

• Ability to interpret Client specific instructions.

• Proficient in Windows and Microsoft Office (Outlook)

• ASE certifications: C1, and 6 of 14 auto or truck certifications (2 must be truck)

• Achieve required ASE certifications within 24-months of being hired.

• Two (2) to four (4) years automotive and truck experience or equivalent technical education

• High School diploma required - some college preferred

• Fleet industry experience a plus

At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth.

At Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.