Customer Service Representative - CSR

This onsite corporate position confers with customers via telephone or email in order to provide information about products and services, to take orders, cancel orders, or to obtain details of complaints.    Customer service experience required within a computerized environment/office/call center preferred or equivalent.

• →Exchange information with customers relating to orders, pricing and retail sales..
• →Resolve customer complaints/requests by performing activities such as order entry, providing product information and availability, retail margin changes and sales history reports.
• →Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken.
• →Customer contact follow up on issues/complaints.
• →Refer unresolved customer grievances to manager for further investigation.
• →Respond to sales representative’s inquiries and/or requests for detailed account information.
• →Maintain specific designated route/customer base daily to ensure order accuracy including items, quantity, shipping information and ship date, effectively communicating with transportation team.
• →Work independently and cooperatively as a team member

• Interacting with Computers – Using computers and computer systems (including hardware and software) to enter data and process information accurately
• Ability to multi task performing as CSR phone representative, handling medium to high levels of calls consistently while entering data.
• Ability to provide positive interpersonal/communication telephone skills; active listening, oral comprehension, oral expression, problem sensitivity, critical thinking and social perceptiveness.
• Customer and Personal Service – Knowledge of principles for providing excellent customer service and personal service including customer needs assessment and evaluation of customer satisfaction.
• Selective Attention – The ability to concentrate on a task over a period of time without being distracted.

Education and Experience:

• High school diploma or equivalent
• Two years high volume consecutive customer service experience required within a computerized environment/office/call center preferred or equivalent.