Assistant Manager

Assist with team member onboarding and training, ensuring new employees understand store procedures, customer service expectations, and company policies.

Provide guidance and daily supervision to team members, addressing questions and offering feedback to ensure adherence to standards.

Help foster a positive work environment that aligns with company values, encouraging teamwork and a customer-first approach.

Act as the primary point of contact in the GM's absence, handling day-to-day operations and escalating issues as needed.

Model and uphold exceptional customer service standards, addressing customer inquiries and resolving minor complaints in a professional, timely manner.

Assist in monitoring customer satisfaction, providing feedback to team members, and suggesting improvements to enhance the overall shopping experience.

Ensure team members are knowledgeable about current promotions and product locations to assist customers effectively.

Oversee store cleanliness, organization, and general upkeep, ensuring a safe and welcoming environment.

Conduct regular checks of store displays, stock levels, and product pricing to ensure compliance with company standards.

Implement daily checklists and procedures to maintain store organization, restocking, and cleanliness, particularly in high-traffic areas.

Assist with inventory counts, product rotation, and ordering as directed by the GM.

Support cash-handling procedures by assisting with register operations, cash balancing, and accurate record-keeping.

Monitor registers for overages/shortages and ensure that transactions follow company policies and practices.

Help minimize shrinkage by observing potential loss prevention issues and escalating concerns to the GM.

Uphold all safety and security protocols, ensuring that team members understand and adhere to guidelines.

Conduct daily safety checks and assist with incident reports as needed, ensuring compliance with company procedures.

Communicate with the GM on any safety issues or maintenance needs to ensure a secure and well-functioning store environment.

Strong customer service skills and commitment to creating a positive customer experience.

Effective interpersonal and communication skills with the ability to provide clear instructions and feedback.

Strong organizational skills with attention to detail and an ability to handle multiple tasks efficiently.

Reliable, adaptable, and able to handle changing demands in a fast-paced environment.

Associates Degree with a 1 year of successful experience in retail, food service, or customer service, with some supervisory experience preferred or equivalent combination of education and experience.

Bachelors Degree in Business Administration or relevant field plus 2 years of successful experience in retail, food service, or customer service, with some supervisory experience preferred or equivalent combination of education and experience.

NA

Cash register

Microsoft Office Suite

ERP

Typically standing or walking

Typically bending, crouching, stooping

Repetitive wrist, hand or finger movement

Occasional lifting (40 lbs.)

Customer Locations

Office equipment

Cash Register