Customer Support Specialist I

United States·Longview Plantmid

Customer Support SpecialistCustomer

1 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

Responsible for representing Wilcox and Flegel with professional communication and treating our customers courteously and respectfully.

Requirements Summary

DM2-Sage Proficiency using Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Technical Tools

Customer Support SpecialistCustomer

We are seeking a highly motivated and energetic individual to join our team as a Customer Support Specialist I. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our fuel and lubricant customer base that spans across the Pacific Northwest. If you enjoy working in a fast-paced environment and creating long lasting relationships with customers drop in your application today!

What We Offer

~1 min read

Medical, Dental, Vision, RX, Optional FSA

Optional Medical Waive Bonus

Company paid Life Insurance, Short Term & Long-Term Disability, and AD&D

401(k) with generous company match

Paid Time off, 120 Hours Per Year

7 Paid Holidays

Working Holiday Pay

Volunteer Employee Program - get paid to volunteer!

Employee Fuel Discount Account

Wellness Program Incentives

Recognition & Reward Program

Team Member Referral Bonus

As a Customer Support Specialist, you will be responsible for providing outstanding customer service for all internal and external customers by utilizing in-depth knowledge of company products, procedures and services resulting in uncompromising customer loyalty. Responsible to consistently role model our Core Values

Responsibilities

~1 min read

→
Responsible for representing Wilcox and Flegel with professional communication and treating our customers courteously and respectfully.
→
Responsible for building relationships and rapport with customers from inside the business.
→
Monitors and maintains group/individual email.
→
Responsible for continuously growing and/or learning product knowledge.
→
Enters orders into accounting and web-based software.
→
Manages customer orders and back orders using established tracking/reporting methods.
→
Supports business growth initiatives by providing quotes, proposals, and reports to customers, inside and outside sales representatives.
→
Generates reports as needed, internal and external.
→
Proactively manages order collection using various methods such as phone, email, and web-based applications.
→
Responsible for scheduling customers deliveries and providing updated ETA on orders.
→
Responsible for setting up our customers admin to ensure their experience with W+F is as effortless as possible. This includes:
- →
  Monitoring tank monitors
- →
  Filing and updating customer delivery instructions
- →
  Resale certificates
- →
  Providing customer reports
- →
  Tracking customer orders
→
Responsible for updating customer account information as needed.
→
Orders office supplies.

Excellent interpersonal skills as well as verbal and written communication skill
Must be highly organized with strong ability to multi-task
Proficient in Microsoft Office software
Experience in Salesforce CRM
Able to assess competing demands and determine appropriate direction
Proven ability to learn quickly and adapt to changing environment; agile, flexible and resilient
Continuously pursuing knowledge growth around Fuel, lubricants, Antifreeze, and the services that Wilcox + Flegel offers our valued customers.
Knowledge of bookkeeping principles, methods, and practices
Ability to maintain confidentiality.