General Manager

United States·Centralia - Flywaysmid

ExecutiveChief Executive Officer

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Quick Summary

Key Responsibilities

Leadership & People Management Recruitment & Staffing: Partner with HR to manage hiring needs across locations,

Requirements Summary

Cash register Microsoft Office Suite ERP Position Location/Working Conditions/Equipment Customer Locations Physical Requirements Typically standing or walking Typically bending, crouching,

Technical Tools

ExecutiveChief Executive Officer

What We Offer

~1 min read

This position would support our Lewis County Flyways locations.

The General Manager (GM) oversees the operations and performance of assigned convenience store locations, ensuring alignment with company Mission, Vision, Values, goals, financial targets, and customer service standards. Reporting to the District Manager, the GM is responsible for leading and managing Assistant Store Managers (ASMs) and store team members, driving operational efficiency, and fostering a positive, customer-focused work environment. Responsible to consistently role model our Core Values.

Responsibilities

~1 min read

Act as a role model in delivering exceptional customer service and ensure ASMs and team members prioritize a positive customer experience.
Oversee resolution of escalated customer complaints, ensuring prompt and professional handling.
Uphold brand standards and image across locations, focusing on cleanliness, organization, and attractive displays.

Enforce all safety, security, and health protocols, conducting regular meetings to reinforce standards and address potential hazards.
Ensure that ASMs and team members are well-versed in safety practices and consistently follow them to create a secure environment for customers and staff.
Handle all incident reports, including employee and customer accidents, per company guidelines.

Proven leadership abilities.
Strong financial acumen and proficiency in managing budgets, scheduling, inventory, and profit/loss analysis.
Excellent interpersonal and communication skills, both verbal and written.
Strong organizational skills with the ability to prioritize and manage multiple responsibilities effectively.
Adaptable, resilient, and able to handle changing demands in a dynamic environment.

Associates Degree plus 3 years of successful experience in retail management, preferably within convenience store or multi-site environments, or equivalent combination of education and experience.

Nice to Have

~1 min read

Bachelors Degree in Business Administration or relevant field plus 5 years of successful experience in retail management, preferably within convenience store or multi-site environments, or equivalent combination of education and experience.