Store Team Lead

Store Team Lead

Role Purpose

As a Team Leader, you bring the Store Manager’s vision to life every day on the sales floor. You lead the team during your assigned shifts, ensuring a welcoming, customer‑ready environment and consistently delivering Wild Fork’s service philosophy of personal chef and friendly butcher.

You guide and coach Sales Associates, support onboarding and product knowledge training, execute operational routines, and uphold our values — Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership. 

You are a hands‑on leader focused on execution, customer experience, and team development — and play a key role in creating a store environment that people love to shop and work in.

Position Type: Full-Time

Core Responsibilities:

1. Shift Leadership & Operational Excellence

• Lead the store during assigned shifts, ensuring customer readiness, cleanliness, and proper coverage.

• Execute opening and closing routines as directed by the Store Manager.

• Maintain accurate temperature logs, food safety standards, sanitation routines, and freezer management.

• Ensure accurate cash handling and adherence to SOPs

• Identify operational gaps and escalate appropriately.

• Monitors business needs throughout the shift and adjust priorities, floor coverage, and team focus based on traffic patterns, service demands and sales opportunities.

2. Customer & Brand Experience

• Model and teach Wild Fork’s W.I.L.D Steps of Service.

• Deliver a warm, engaging, “personal chef & friendly butcher” experience with product expertise, cooking tips, and meal recommendations.

• Support service recovery with empathy and speed.

• Ensure every customer feels welcomed, valued, and inspired to return.

3. Sales Floor Coaching & Sales Culture Support

• Motivate the team to engage customers, build baskets, and drive conversion.

• Direct floor zoning, adjust coverage in real time, and maintain visibility during peak traffic

• Reinforce sales expectations with the team to support hitting daily sales target

• Maintain an easy‑to‑shop store through timely recovery and replenishment.

• Reinforces product knowledge and selling behaviors through in-the-moment coaching that builds associate confidence and supports conversion.

4. Training, Onboarding & Team Support

• Deliver on‑the‑job training for new team members, including product knowledge, service standards, and SOPs.

• Support structured onboarding and ensure new hires complete required learning modules.

• Provide real-time coaching and feedback to associates, and communicate performance opportunities and support needs to the Store Manager

• Foster a positive, inclusive environment where Forkies feel supported and engaged.

• Supports team capability by reinforcing onboarding, delivering on-the-job training, and providing follow-up coaching on service, product, and operational standards. 

5. Inventory, Merchandising & In‑Stocks Execution

• Complete receiving, stocking, recovery, and FIFO rotation with accuracy and urgency.

• Maintain clean, organized, visually compelling shelves and freezers.

• Report out‑of‑stocks, shrink concerns, or product quality issues promptly.

• Support accurate and timely planogram changes and promotional execution.

6. Compliance, Safety & SOP Execution

• Execute daily temperature logs, food safety checks, sanitation routines, and equipment inspections.

• Support adherence to company policies and safety procedures.

• Immediately escalate any compliance risks or safety concerns to the Store Manager.

Qualifications:

• 1–3 years of experience in retail, grocery, restaurant, or specialty food.

• Demonstrated leadership ability or prior key‑holder experience preferred.

• Strong customer service, communication, and problem‑solving skills.

• Ability to coach, motivate, and model the behaviors expected of the team.

• Comfortable working in a fast‑paced, customer‑focused environment.

• Ability to lift to 50 lbs. and stand/walk for 8–10 hours, including freezer exposure.

• Flexible availability (mornings, evenings, weekends, holidays).

• Familiarity with POS systems, scheduling tools, or Microsoft 365 is a plus.

Benefits:

• Medical, Dental, & Vision Insurance

• Health Reimbursement Account, Flexible Spending Accounts, Behavioral Health Matters Program, Live Health Online (Virtual Care)

• Monthly Bonus Plan

• 401(k) and Company Match

• PTO: Vacation, Sick, Birthday PTO

• Culinary Perks: Culinary Training, Chew on This – Monthly Product Giveaway, Wild Chef – Monthly Allowance to Shop in Store

• Ongoing Development: Mentorship Program, Better Futures Program (free community college)

• Optional Perks: Fin Fit – Financial Resources, Discounts (cars, cell phones, services & more), Employee Referral Bonus Program

EOE, including disability/vets