Hub Agent

• To coordinate all Hub Agreement related jobs.  

• To ensure that all appointments are handled without delay and assigned to appointed agent.  

• To monitor the execution of the port call and work closely with appointed agent and customer’s contracted vendors to ensure that we meet the customers’ expectations.   

• To actively follow up the relevant local port agents for operational and DA requirements.   

• Provide ships agency support and advice to customers, Hub team and Sales.  

• To assist and support the WPS network on administrative, technical and commercial issues.  

• To use customer specific information related to Ships Agency in order to pro-actively promote our products and services to customers and engage actively in finding solutions to customer’s challenges.  

• Assist with conceptualising and pricing of Hub Agreements together with Sales.  

• To register and maintain agency agreement information into the IT systems available.   

• To report and take corrective action together with Key Account Manager or Sales Executive to ensure sales budgets are achieved and contractual obligations are fulfilled.  

• To ensure adherence related to regulatory issues pertaining to Ships Agency.  

• To provide regular feedback on technical, service quality and commercial issues raised by customers to the Hub Agency Manager, Global Hub Operations Manager, Global Hub Director and Sales.  

• To gather information required to help investigation and resolution in Final DA Settlement disputes.  

• To follow up complaints/non-compliances through improvement/complaint system in place.  

Accountabilities 

This position will be measured against:  

• Response to customer as per agreed targets, especially related to port call follow up and sending Disbursement to customers within agreed timelines.  

• Hub agreement profitability  

• Vendor Management (Appointment and Settlement of Invoice) 

• Target KPI for local agent Disbursement Account  

• Work process efficiency  

• Responsible for up keeping good QHSSE (Quality, Health, Safety, Security & Environmental) practices as laid down by the company during your employment at all time