Assistant Service Manager

Company: Wilkins Recreational Vehicles
Position: Assistant Service Manager - Churchville, NY

Salary Range:

•  $55,000 - $80,000 annually (includes base pay and performance-based commission).
• Eligible for profit-sharing.

Benefits:

• Medical/Dental/Vision Insurance
• 401K/401K Matching Program
• PTO/Sick Time
• Voluntary Benefit Program
• Employee Referral Program
• Employee Discount
• RV Borrowing Program

Job Responsibilities:

• This position oversees the entire customer service experience from the point of setting the appointment to finalizing of the customer bill.
• Greets, establishes, and maintains a positive rapport with customers.
• Assists customers in determining needs; promotes our products, accordingly.
• Estimates cost of repair and prepares itemized service order.
• Initiates service orders, secures customer’s signature, and closes when completed.
• Develops a keen understanding of all of our products and services.
• Understands effective service sales processes and actively seeks sales opportunities.
• Maintains good communication with customer and follows up after work is completed to ensure satisfaction.
• Understands customer’s needs, committed to exceed customer expectations every day.
• Complies with all company policies and procedures.

• 2 years’ experience in a management position is preferred but not required.
• Strong communication skills,
• Positive attitude,
• Strong work ethic,
• Ability to work effectively in a team leadership setting.

Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.