Campus Welcome Host

Description

Do you love making people feel welcome, helping others, and creating positive first impressions? As a Campus Welcome Host at Willow Creek Community Church, you'll play an important role in creating a warm, friendly, and welcoming environment for everyone who walks through our doors.

Serving as the first point of contact at our weekday entrance, you'll greet guests, answer questions, provide directions, and help connect people with the resources, services, and staff they need. You'll also help ensure our campus remains a safe and welcoming environment by staying attentive to your surroundings, recognizing potential concerns, and connecting with the appropriate support teams when needed.

We're looking for someone who is approachable, patient, observant, and passionate about providing exceptional hospitality and making every guest feel seen, valued, and cared for.

• →Welcome and Serve Our Guests: Greet everyone who enters the building with warmth and hospitality, answer questions, provide directions, and help guests feel comfortable and cared for throughout their visit.
• →Connect People to Resources: Assist guests with finding staff members, navigating the campus, accessing available services, and learning about upcoming events, programs, and ministry opportunities.
• →Provide Campus Support: Assist guests and groups with room check-ins, facility access, playground visits, and other campus needs while helping maintain an organized and welcoming entrance area.
• →Promote a Safe Environment: Serve as an extra set of eyes and ears on campus by remaining observant, identifying potential concerns, and connecting with Security, Operations, or other support teams when needed.
• →Support Administrative Needs: Respond to general campus inquiries, assist with phone and online requests, coordinate follow-up communications, and maintain accurate records and shift reports.
• →Collaborate Across Teams: Work alongside various ministry and operational teams to ensure guests receive the assistance they need and campus operations run smoothly.

• Location: Central Campus
• Position Status: Permanent, Part-Time
• Schedule: 9–15 hours per week, Monday–Saturday, with Saturday shifts assigned on a rotating basis among the Welcome Host team.
• Physical Requirements: This position primarily involves sitting at the weekday entrance reception area, with occasional lifting and carrying of items weighing up to 25 pounds.

At Willow Creek Community Church, our mission is simple: Love God. Love People. Change the World. Every interaction is an opportunity to live out that mission, and our Campus Welcome Hosts help create an environment where people feel welcomed, supported, and connected.

If you love people, have a heart for hospitality, and enjoy being the friendly face that helps others feel at home, we'd love to hear from you!

Requirements

• A naturally hospitable and approachable individual who genuinely enjoys interacting with people and making others feel welcome.
• Strong verbal communication and customer service skills, with the ability to respond to a variety of questions and requests.
• A highly observant individual who can recognize potential concerns, exercise good judgment, and respond appropriately to different situations.
• Someone who remains patient, calm, and solution-oriented when navigating challenging interactions or unexpected situations.
• Strong administrative and organizational skills, with the ability to manage inquiries, communicate follow-up needs, and maintain accurate information.
• A flexible team player who is comfortable adapting to changing campus needs and collaborating with multiple departments.
• Previous experience in customer service, guest relations, or administrative support is preferred.