Senior NOC Engineer

Romania·Bucharestsenior

Soc EngineerCybersecurity

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Quick Summary

Overview

What we’re all about: Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity!

Technical Tools

Soc EngineerCybersecurity

Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device, anywhere. With over 10 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain.

What We Offer

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About the Role

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Monitor alerts, dashboards and supplier notifications across networks, mobile connectivity platforms, infrastructure and applications
Validate alerts, assess impact and priority, and raise incident records
Diagnose issues using logs, traces, monitoring data and approved tools
Run approved recovery runbooks within agreed limits
Escalate to resolver teams, MNOs, carriers and suppliers with clear evidence
Confirm recovery and complete structured shift handovers
Help improve runbooks, alert tuning and automation
Rotate as Shift Lead once qualified, owning prioritisation, major incident coordination and communication

Responsibilities

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→Strong experience in a NOC, infrastructure operations or 24x7 production support environment
→Solid network fundamentals: TCP/IP, routing, switching, DNS, firewalls, load balancing and VPNs
→Understanding of mobile and IoT connectivity: APNs, SIM sessions, roaming and RADIUS
→Hands-on monitoring experience with PRTG, Grafana or similar
→Working knowledge of VMware, Dell servers and storage
→Confident Linux and Windows Server troubleshooting
→Awareness of MySQL and SQL Server, plus core services such as AD, NTP and certificates
→Good ITSM discipline, including incident records, escalation and handover
→Experience in major incidents and supplier escalations
→Fluent English with clear written incident updates

Nice to Have

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Mobile core or carrier experience
Scripting in PowerShell, Bash or Python
CCNA/CCNP, Fortinet, Microsoft, Linux, VMware, database or ITIL certifications

Calm and methodical under pressure
Evidence-led and curious
Dependable in a shift environment
Collaborative across cultures and time zones
Quick to ask for help when needed

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.

Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us (recruitment@wirelesslogic.com) and we will respond to your query as soon as possible.