Service & Parts Manager - Powersports Dealer

United States·Victorvillemid

OtherManager

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Quick Summary

Overview

Service & Parts Manager Death Valley Harley-Davidson – Victorville,

Technical Tools

OtherManager

Responsibilities

~1 min read

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Labor sales and labor gross profit
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Technician productivity and efficiency
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Flagged hours and billed hours
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Effective labor rate
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Hours per repair order
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Average repair order
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Shop capacity and utilization
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Work-in-progress aging
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Appointment show rate
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Repair cycle time
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Customer-pay versus warranty/internal labor mix
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Customer retention and satisfaction

Total parts and accessory sales
Parts gross profit and gross margin
Inventory turnover
Inventory aging and obsolescence
Inventory accuracy and shrinkage
Parts fill rate
Special-order and backorder management
Retail versus internal parts sales
Parts-to-labor sales performance
Accessory sales and installation opportunities
Inventory investment and purchasing efficiency

Fixed absorption
Combined departmental gross profit
Departmental expenses
Net profitability
Employee productivity
Customer retention
Overall operational efficiency

5+ years of progressive dealership Service and/or Parts experience, with prior leadership or management responsibility strongly preferred.
Motorcycle, powersports, automotive, RV, or similar dealership experience preferred.
Experience managing both Service and Parts Departments strongly preferred.
Proven ability to lead, coach, develop, and hold employees accountable.
Strong understanding of dealership Fixed Operations and the relationship between Service and Parts.
Ability to manage technician productivity, dispatch, scheduling, shop loading, and WIP.
Strong understanding of inventory management, purchasing, inventory aging, and parts profitability.
Ability to read and understand departmental financial statements and operational reports.
Strong understanding of labor sales, gross margins, effective labor rate, and departmental profitability.
Comfortable using KPIs to identify opportunities and make operational decisions.
Strong customer service, communication, and conflict-resolution skills.
Excellent leadership, organizational, and time-management skills.
Ability to create urgency while maintaining a positive and professional work environment.
Experience with dealership management systems, CRM platforms, and digital communication tools preferred.
Proficiency with Microsoft Office or similar business applications.
Passion for motorcycles and the Harley-Davidson brand and lifestyle strongly preferred.
Valid driver's license required.
Motorcycle endorsement preferred or willingness to obtain.

The Service & Parts Manager at Death Valley Harley-Davidson is expected to:

Take full ownership of both departments and their results.

Know what is happening in the shop and Parts Department throughout the day.

Coach employees rather than simply manage them.

Understand the numbers and take action when performance falls short.

Address problems early instead of allowing them to become larger problems.

Create accountability without creating unnecessary negativity.

Eliminate unnecessary delays between Parts and Service.

Maintain inventory discipline without sacrificing customer service.

Protect the customer experience while protecting dealership profitability.

Build relationships that keep riders returning for service, parts, accessories, and motorcycles.

Treat every customer interaction as an opportunity to build a long-term dealership relationship.

This position may require frequent standing, walking, bending, stooping, crouching, and lifting of up to 50 pounds.

The employee must be capable of safely assisting with the movement and positioning of motorcycles weighing up to approximately 750 pounds, with assistance or appropriate equipment when necessary.

This position is performed within a Harley-Davidson dealership, Service Department, Parts Department, and warehouse environment.

The employee may be exposed to moderate noise, motorcycles and other vehicles, tools, lifts, mechanical equipment, oils, lubricants, exhaust, and other conditions typical of a dealership repair facility.

All dealership safety policies and procedures must be followed.

Evening, weekend, holiday, or extended hours may occasionally be required based on dealership operations, staffing, seasonal demand, special events, or customer needs.

Death Valley Harley-Davidson is an Equal Opportunity Employer.

We consider qualified applicants for employment without regard to race, color, religion or religious creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

We are committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable law. Applicants requiring a reasonable accommodation during the application or hiring process may contact the hiring manager.

Employment decisions are based on qualifications, experience, business needs, performance expectations, and other lawful considerations.

Candidates must be legally authorized to work in the United States. Employment eligibility will be verified in accordance with applicable federal law.

This job description is intended to describe the general nature and level of work performed in this position. It is not intended to be an exhaustive list of every responsibility, duty, qualification, or working condition associated with the position.

Responsibilities may change or additional duties may be assigned based on dealership and business needs.

Employment is subject to company policies and all applicable federal, state, and local laws.

If you are an experienced dealership leader who wants to take ownership of two critical departments, build a strong team, improve performance, develop people, grow profitability, and create a Fixed Operations operation that riders trust and return to, we encourage you to apply.