Client Success Lead

Wisdom blends industry expertise with advanced technology to make dental practices work better for everyone involved. We believe dentistry is about people, and we exist to make the future of dentistry stronger and more sustainable for dentists, their teams, and the patients they serve. We match administrative teams with expert billers and custom-built technology to take on the heavy lifting of dental billing while maximizing dentists’ time in-office, and their bottom line.

Coming from a fresh $21M Series A round of funding we are looking for exceptional candidates to help us build a category-defining company. Wisdom has employees across the US.

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  At least 5 years of dental revenue cycle management experience, with deep hands-on insurance AR and aging management.

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  A track record of carrying that work remotely and doing it well without daily oversight.

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  Deep knowledge of dental insurance plans, CDT coding, and how payers actually behave.

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  Proficiency in at least 2 dental practice management platforms. Dentrix, Eaglesoft, or Open Dental.

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  Availability for a full 8 hour day, Monday through Friday, standard business hours, clocked in our tools.

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  This seat is dedicated exclusively to Wisdom. No second billing book, no outside clients, and no commitments to another employer. Working for a direct competitor or a similar RCM company is not permitted.

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  A private, quiet, professional workspace with reliable internet, where patient information stays confidential and you can hold a client call on camera.

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  Exceptional communication and follow through, and genuine care for patient confidentiality and data security.

• Multi office, group practice, or DSO experience.

• Specialty billing depth in orthodontics, oral surgery, periodontics, or Medicaid.

• Credentialing, fee schedule, or PPO contract experience.

• A story about taking an AR book from neglected to clean, with numbers you can point to.

• AADOM membership, FAADOM designation, or other revenue cycle credentials.

• You want to be handed a queue and told what to work each day.

• You'd rather document a problem than solve it.

• You prefer not to be client facing.

• You have a hard time keeping your own work organized without someone tracking it for you.

• You don't hold yourself accountable to the metrics that make an office successful.

• You plan to keep other billing clients, or a role with another employer, on the side.

• You're uncomfortable on camera with clients, or with visibility into your work.

• Revenue Cycle Management assessment with a high score achieved

• 45-minute one-way video interview

• Scenario-based conversation with a member of our Operations hiring team

• Reference checks, followed by an offer

Wisdom is an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.