Enterprise Account Management Team Lead - Retail (Fixed-Term Contract)

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

At Wolt, we're building the future of retail - and our Retail Account Management Team plays a critical role in shaping how the largest retail chains operate and grow on our platform.

We are looking for an Enterprise Account Management Team Lead to join a senior team managing Wolt's strategic supermarket partnerships in Kazakhstan. 

In this role, you will lead and develop a team of Specialists responsible for managing a portfolio of enterprise supermarket partners. As Team Lead, you will own the strategic relationships with key accounts, set team direction and goals, coach your team to deliver excellence, and oversee performance improvement initiatives. You will work closely with your team, operational stakeholders, and the Retail lead to improve performance, solve operational challenges, and drive sustainable growth across the partnership while building a high-performing, motivated team. 

• Lead your team in guiding complex negotiations and structuring deals with key retail partners, elevating deal quality and ensuring strong commercial terms that benefit both Wolt and our partners.
• Coach and support your team in building and maintaining robust, strategic relationships with enterprise supermarket partners, ensuring they understand partner needs and identify opportunities for account expansion and growth.
• Drive portfolio performance by analyzing business and operational metrics, conducting regular quality and satisfaction checks, and identifying growth opportunities and areas for improvement across all accounts.
• Oversee operational excellence initiatives with your team, working with field stakeholders (store managers, pickers, operations teams) to improve picking times, rejection reasons, availability, and fulfillment quality.
• Direct collaborative marketing initiatives together with retail partners, leveraging your team to plan and execute co-marketing campaigns that drive sales, increase customer awareness, and strengthen partnerships.
• Lead data-informed decision-making across your team using dashboards, spreadsheets, and BI tools (Google Sheets, Power BI, Looker) to monitor KPIs, forecast performance, and steer strategic priorities.
• Set clear KPIs and performance targets for your team, provide regular coaching and feedback on performance, and hold the team accountable for delivering results and meeting commercial metrics (GOV, revenue growth, partner satisfaction).
• Own and strategically manage the portfolio of enterprise and tier 1 retail partners, personally leading quarterly business reviews and strategic discussions with C-level stakeholders while your team manages day-to-day operational touchpoints.
• Build and establish best practice account management processes and frameworks that ensure consistency, quality, and scalability across your team's work with all partners.
• Develop and mentor your team members, providing regular feedback, identifying growth opportunities, and preparing them for increased responsibility and career progression.
• Create a positive, high-performing work environment that enables your team to thrive, grow, and deliver exceptional service to our retail partners.
• Lead by example by demonstrating Wolt values, behaviors, and commitment to partner success, setting the tone for how your team engages with partners and cross-functional teams.

• 2+ years of proven people leadership as a team lead or supervisor. You set goals, coach performance, and hold the team accountable for results.
• 3-5 years of solid experience in enterprise account management (retail, FMCG, delivery, marketplace, supermarkets, or distribution).
• Strong negotiator who can guide complex deals and elevate deal quality across the team.
• Demonstrated ability to drive team performance and deliver measurable KPI improvements (GOV, commercial metrics, revenue growth).
• Analytical and structured. Comfortable using dashboards and spreadsheets to steer priorities and decisions.
• Proficiency with tools: Google Sheets, Google Slides, Power BI, and/or Looker.
• Excellent relationship builder who collaborates across Marketing, Operations, and Support to deliver outcomes.
• Strong B2B partnership communication experience with ability to manage expectations and adapt tone based on audience.
• Proven upselling and cross-selling abilities to drive account expansion and growth.
• Fluent in Russian and Kazakh (at least conversational level). English at B2 level minimum.

• Experience in supermarket or grocery, pharmacy retail segments
• Familiarity with marketplace or platform-based business models
• Track record of successfully scaling teams or expanding account portfolios
• Experience with advanced analytics or business intelligence platforms

• 🚀Global and growing fast: Be part of a fast-moving scaleup
• 🤩Ride of a lifetime: Accelerate your career and build your sales skills 
• 💪Instant impact: Take ownership and make a difference
• 💙Big hearts and small egos: Surround yourself with smart, friendly people

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going! 

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.