Retail Onboarding Specialist

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you highly detail-oriented, with outstanding communication skills? Do you thrive in cross-functional environments, take ownership, and approach complex challenges in a structured and proactive way? If this sounds like you, we'd love to connect!

Our Retail Onboarding Team (ReOB) is the heart and soul of Wolt. We ensure that all our retail partners are set up for long-term success through a seamless, scalable onboarding, menu, and catalog experience. ReOB combines hands-on onboarding & communication with data-driven menu management and elements of category management.
As Wolt continues to grow, so does the complexity of our operations. As a Senior member of the Retail Onboarding team, you will play a key role in driving, optimizing, and scaling our onboarding engine in the German market. You will work closely with internal teams as well as major retail partners (e.g. key accounts like Edeka), ensuring we maximize both speed and quality.

•  Own the end-to-end onboarding of retail partners – from first contact to successful go-live
  Actively onboard, train, and support merchants, including conducting on-site training when needed
  Coordinate photoshoots and manage external workforce for data entry and catalog creation
  Edit, structure, and optimize menus and assortments, with a strong focus on data quality (Excel is a core part of your daily work)
  Ensure high-quality product data and continuously improve catalog standards
  Collaborate closely with Sales, Account Management, and other stakeholders to remove bottlenecks across the onboarding funnel
  Act as a central driver of onboarding velocity by proactively identifying and resolving roadblocks
  Analyze and improve workflows, leveraging new technologies to scale operations

 You demonstrate strong ownership and an entrepreneurial mindset, working independently with limited guidance
You are structured, detail-oriented, and proactive in solving problems
You have excellent communication skills in German and English (written and verbal), and are confident working with senior stakeholders internally and externally
You are not afraid to pick up the phone, challenge stakeholders, and drive execution
You bring several years of experience (ideally 4+ years) in sales, account management, operations, or customer support
You are comfortable working with data and Excel/Google Sheets, and are eager to further develop these skills
You have strong analytical and problem-solving skills with a clear bias for action and impact
You thrive in cross-functional environments and actively drive collaboration

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .