Enablement Lead

We're hiring an Enablement Lead to own how customers learn Wordsmith, and how they become confident, self-sufficient users of it.

You'll own onboarding, training and enablement end to end: Legal AI fundamentals, product and feature overviews, self-paced certifications, and re-enablement for customers who've stalled. You'll teach both ends of the customer organisation: the lawyers and business users in Wordsmith every day, and the champions and admins who support their colleagues.

This is an enablement role, not a delivery or commercial one. You won't own implementation, technical support, renewals, account growth or a sales quota. Your focus is capability: do customers know how to use Wordsmith well, and can they keep learning without us?

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  Own customer onboarding. Design and run the journey that takes a newly implemented customer to a confident, capable team, and keep improving it.

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  Teach Legal AI fundamentals. Build the curriculum that helps legal teams understand what AI agents do well, where judgement stays with them, and how to work alongside the technology.

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  Run live training. Lead onboarding sessions, product walkthroughs and feature deep dives for lawyers, business users and admins of every technical confidence level.

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  Build the self-paced academy. Create online certifications and learning paths so customers can train new joiners and refresh skills on their own.

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  Maintain the enablement library. Keep guides and product overviews accurate as Wordsmith ships, and retire what's out of date.

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  Re-enable struggling customers. Diagnose why adoption has stalled and run focused programmes that get teams back to self-sufficiency.

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  Train the champions. Equip customer champions and admins to teach their own colleagues, so capability compounds inside each account.

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  Shape in-app help. Work with Product to build guidance, walkthroughs and prompts into Wordsmith itself.

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  Measure whether learning worked. Define what a trained, self-sufficient customer looks like, track it, and use the evidence to change what we teach.

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  Partner across customer teams. Work with Transformation, Customer Success, Support Engineering and Product so enablement reflects real implementations, questions and product changes.
  

• 3–5 years in customer enablement, training, onboarding, customer education, implementation or a similar customer-facing role where teaching was central.

• You design learning, not just deliver it. You can turn a complex product into a curriculum with a clear sequence and outcomes.

• Confidence in front of a room, in person and on video, with senior lawyers as readily as with day-to-day users.

• Experience building self-paced content (courses, certifications, guides, video) and a view on what makes people finish it.

• A clear, warm communication style that makes unfamiliar ideas easy to grasp without oversimplifying them.

• Strong organisation: you can run several programmes, sessions and content deadlines at once without losing detail.

• Comfort with data. You can read product-usage information, spot where learning hasn't landed and act on it.

• Curiosity about AI and legal technology. You don't need a legal background, but you'll want to learn the product and our customers' work deeply.

• A strong learning mindset: you welcome feedback, apply coaching and want to grow quickly.
  

We're an in-person team in Edinburgh, so expect to work from the office or visit customers by default. We set a high bar, move quickly and give people real ownership. There won't always be a playbook, so you'll bring curiosity, structure and persistence.

You'll work closely with the VP of Transformation and with Customer Success, Account Management and Product. Each customer team has a clear remit:

• Transformation leads implementation

• Support Engineering resolves technical issues

• Account Management owns renewals and commercial growth

• Customer Success owns adoption, customer health and value realisation

• Enablement owns onboarding, training and customer capability