Sr CX Product Manager

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

As a Sr CX Product Manager on the Customer Success & Solutions CoE, you'll play a key role in shaping how Workday delivers exceptional customer experiences at scale. Reporting to Stephanie Pellegrino, Sr Director of the CoE, you'll partner closely with product, engineering, sales, and customer success teams across the CAGR organization to translate customer needs into scalable solutions and repeatable programs.
What you'll do:

• Own the product lifecycle for key customer-facing initiatives — from solution planning and strategy development through execution and measurement of impact
• Identify both internal and external customer needs and pain points, and translate them into clear value propositions and actionable plans
• Act as a customer advocate internally, ensuring the voice of the customer informs product and program decisions
• Drive strategic alignment across cross-functional partners, using strong business acumen and influence to prioritize the highest-impact work
• Bring a proactive, problem-solving mindset to ambiguous, evolving challenges — using data analysis and domain knowledge to guide decisions
• Build strong relationships across the organization to keep programs moving and stakeholders aligned
• Continuously look for ways to improve operational efficiency and scale what works across the broader customer success motion

VISA Sponsorship is not available for this role

• Minimum 8 years’ experience in product or program management, ideally within a customer success, CX, or SaaS environment
• Minimum 8 years’ experience data-driven mindset, using data analysis and domain knowledge to prioritize the highest-impact work and back up your recommendations
• Minimum 5 years’ experience with business acumen and influence — you can align cross-functional stakeholders (product, engineering, sales, customer success) around a shared plan, even without direct authority
• Minimum 1 year of AI Tools, for example (Gemini, Claude, Sana)

• You're skilled at product lifecycle and solution planning — you can take an ambiguous customer problem and turn it into a clear, actionable strategy
• You're naturally customer-obsessed — identifying unmet needs, translating them into value propositions, and advocating for the customer internally
• Proactive problem-solver who's comfortable operating in ambiguity and driving clarity for others
• You build strong relationships easily and know how to get things done through people, not just process
• Comfortable balancing strategic thinking with hands-on execution — equally at ease setting direction and rolling up your sleeves

The annualized base salary ranges for the primary location and any additional locations are listed below.  Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

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